| 1. |
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Disaster Preparedness | Safeguarding Your Most Valuable Assets - Company Knowledge by Anne Sych |
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Nobody likes to have to think about disaster preparedness,
and many do not give thought to safeguarding 'company
knowledge', but among other tangible catastrophic losses,
it can mean the difference between your business making it
or going under when a disastrous event occurs. |
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Distributed: 2010-12-08 10:00:00 |
Word Count: 428 |
Page Views: 5407 |
Votes: 5 |
Rating: 0.40 |
| 2. |
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Cloud Computing: Does Your Business Belong in 'The Cloud'? by Anne Sych |
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The 'Cloud' has rolled in and by all accounts is here to
stay, but is it really the magic bullet for most businesses
and is it right for you? And are all clouds the same?
Here's what you need to know about computing in 'the
Cloud'. |
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Distributed: 2010-07-27 10:30:00 |
Word Count: 601 |
Page Views: 5146 |
Votes: 5 |
Rating: 0.20 |
| 3. |
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The Hidden Costs of Freeware by Anne Sych |
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You are tasked with looking for software and in your research you
stumble upon 'free' software. Can this be? It sounds too good
to be true! How can they do that? It is very tempting - most of
us at least take a peak. After all, why would we buy something we
can get for free? But don't be rash... The cost of free might be
really steep... |
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Distributed: 2009-07-08 11:12:00 |
Word Count: 572 |
Page Views: 5074 |
Votes: 12 |
Rating: 2.08 |
| 4. |
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Resolve to Improve Transparency with Your Constituents: The Benefits of Citizen Request Management Software by Anne Sych |
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Well it's a New Year, with all of its promises of fresh starts
and new beginnings, but you may not be as optimistic as in years
past. Everyone is feeling the squeeze of the struggling economy.
Municipalities are being forced to do business-as-usual with less
staff, and budget cuts have butchered most cities and counties
plans to purchase much needed equipment. |
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Distributed: 2009-01-21 13:36:00 |
Word Count: 399 |
Page Views: 3884 |
Votes: 8 |
Rating: 2.75 |
| 5. |
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5 Benefits of SaaS Software in a Downturn Economy by Anne Sych |
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Whether you call it a 'hosted solution' or SaaS (Software as a
Service), this model of software delivery is a perfect fit for
many organizations. While the concept of 'leasing' software has
been around for a long time, it has been gaining popularity in
recent years, and for good reason. |
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Distributed: 2008-11-18 11:12:00 |
Word Count: 735 |
Page Views: 4663 |
Votes: 8 |
Rating: 1.63 |
| 6. |
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3 Keys to Cutting Costs Through Centralized Knowledge Management by Anne Sych |
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We all know the saying 'Knowledge is Power', and this still
rings true today, but knowledge can also be analogous to
'Time'. Whether it be time gained, or time lost, how quickly
employees can access company knowledge translates into huge
amounts of time, translating into huge amounts of money. In a
season where companies are forced to maintain and improve
services, while often cutting budgets, time (knowledge)
management can be an overlooked tool that can produce dramatic
effects to the bottom line. |
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Distributed: 2008-09-30 12:00:00 |
Word Count: 850 |
Page Views: 5088 |
Votes: 9 |
Rating: 0.33 |
| 7. |
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Government in Action: Cities Move Toward Four-Day Work Week by Anne Sych |
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While we cannot know if gas prices have 'peaked' or will
continue to rise, some municipalities have moved to a four-day
work week in an effort to cut expenses for cities and employees
alike. Facility utilities are reduced by up to 20 percent, and
employees realize an immediate savings in commuting expenses when
shifting to a four-day week. |
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Distributed: 2008-09-09 12:36:00 |
Word Count: 476 |
Page Views: 6028 |
Votes: 6 |
Rating: 2.50 |
| 8. |
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Municipal Localities Using 311 Systems to Provide Better Service to Citizens by Anne Sych |
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All across the country, cities and counties are implementing
"311 Systems" for non emergency citizen requests. Like 911
systems, 311 call centers assist citizens inside their
jurisdictions and resolve issues through approved 'answers'
contained in the center's 'knowledge base' repository. |
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Distributed: 2008-09-03 12:00:00 |
Word Count: 623 |
Page Views: 5397 |
Votes: 8 |
Rating: 2.00 |
| 9. |
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The Advantages of Customer Self Support in a Downturn Economy by Anne Sych |
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With today's economic challenges forcing management to tighten
spending, companies are looking for effective ways to sustain
excellent customer service while maintaining or reducing overall
expenses. |
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Distributed: 2008-07-24 11:36:00 |
Word Count: 487 |
Page Views: 4145 |
Votes: 8 |
Rating: 1.50 |
| 10. |
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2008 Application Development Trends: 'Building for Change' To Accommodate Today's Shifting Business Conditions by Anne Sych |
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Software developers and businesses alike can expect to see
significant changes in the year ahead in how applications are
developed. Research analysts are projecting that 2008 will
reveal a shift in the conventional development process, resulting
in more flexible solutions that can evolve with a company's
changing needs. |
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Distributed: 2008-02-06 11:12:00 |
Word Count: 441 |
Page Views: 7313 |
Votes: 18 |
Rating: 2.28 |
| 11. |
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Analysts Speculate IT Tech Trends for 2008 by Anne Sych |
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At the recent Gartner Symposium/ITxpo held last October in
Orlando, more than 6000 senior business and IT strategists from
virtually all major industries gathered for the industry's
largest conference to gain the latest advice on driving profits
and performance with IT. |
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Distributed: 2007-12-05 10:48:00 |
Word Count: 1048 |
Page Views: 4561 |
Votes: 8 |
Rating: 2.50 |
| 12. |
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Utilizing Service Desk Software in SOX Compliance by Anne Sych |
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The Sarbanes-Oxley Act of 2002, also known as the Public Company
Accounting Reform and Investor Protection Act of 2002 has brought
sweeping changes to agencies and businesses since its
introduction a few years ago. Commonly called 'SOX', the
mandated compliance was enacted in response to a number of major
corporate and accounting scandals. These scandals resulted in a
decline of public trust in accounting and reporting practices. |
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Distributed: 2007-10-26 10:24:00 |
Word Count: 743 |
Page Views: 4557 |
Votes: 6 |
Rating: 2.33 |
| 13. |
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Need Support? Phone Home! Employers Paying Call Center Service Reps To Work From Home! by Anne Sych |
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In the U.S today millions of employees work from home part-time
or full-time, either on a regular basis or occasionally. This
increasingly popular trend of telecommuting has migrated into the
world of customer support. The CSR (customer service
representative) you are calling may not be in a busy corporate
call center, but in her home, miles away from company operations. |
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Distributed: 2007-03-09 12:00:00 |
Word Count: 418 |
Page Views: 4848 |
Votes: 9 |
Rating: 1.56 |
| 14. |
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Trends in SaaS - What the experts are saying! by Anne Sych |
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With budgets restraints and growing demands on IT personnel, many
companies are choosing the course of Software as a Service (SaaS)
as an alternative to expensive software purchases. |
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Distributed: 2007-02-15 10:48:00 |
Word Count: 483 |
Page Views: 5182 |
Votes: 8 |
Rating: 1.13 |
| 15. |
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On Demand is in Demand | The Growing Trend Towards SaaS by Anne Sych |
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Traditionally, most companies have a process they go through to
purchase their application software. Vendors are researched,
long lists are made, demos and trials are held, and eventually,
selections are finalized. Once the new software is delivered, IT
personnel must install the application and then the software is
deployed to employees for use. |
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Distributed: 2007-01-18 11:00:00 |
Word Count: 413 |
Page Views: 5475 |
Votes: 14 |
Rating: 2.00 |
| 16. |
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ITIL 101: Understanding the Basics by Anne Sych |
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In the world of IT management, ITIL is the buzzword being heard
around the globe. So what is ITIL and how does it affect your
organization? Let's take a closer look! |
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Distributed: 2007-01-11 10:36:00 |
Word Count: 488 |
Page Views: 8835 |
Votes: 16 |
Rating: 1.75 |
| 17. |
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It's Almost 2007 - Do You Know Where Your IT Assets Are? by Anne Sych |
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With the enormous increase in technology, companies large and
small are accumulating more and more IT equipment. Keeping track
of PCs, laptops, PDAs, printers, network equipment, software (the
list goes on) can be a challenge. Assets move locations, get
reassigned to other people, get replaced, etc. Management wants
reports about asset allocation, usage and service history. |
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Distributed: 2006-11-29 11:36:00 |
Word Count: 426 |
Page Views: 4869 |
Votes: 10 |
Rating: 1.70 |
| 18. |
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Authentication And Microsoft Active Directory - Integrate Your Applications To Join Together by Anne Sych |
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In a perfect world organizations would have a single application
that fulfills all of their business needs, sadly this is not
possible. While it is a desirable goal to have as much
integrated functionality within a single application as possible,
even large, very expensive enterprise systems rarely address
every need in the desired way. As a result, organizations must
consider supplementary applications to address these specific
needs. |
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Distributed: 2006-11-15 10:24:00 |
Word Count: 531 |
Page Views: 4973 |
Votes: 4 |
Rating: 0.75 |
| 19. |
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Speed Business Processes with Workflow Automation by Anne Sych |
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Does your business manage routine tasks that follow a prescribed
cycle? If so, then you are practicing workflow management. In
1996, the Workflow Management Coalition defined workflow as... |
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Distributed: 2006-10-04 12:00:00 |
Word Count: 370 |
Page Views: 4958 |
Votes: 14 |
Rating: 1.50 |
| 20. |
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Save Time - Boost Productivity with Knowledge Base Software by Anne Sych |
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Even in an era often referred to as the "Information Age"
keeping track of information can be a daunting task. Companies
are moving away from traditional paper documentation for internal
policies, references and documentation. We are also seeing a
growing trend for companies to provide their customers access to
information with online self help tools. Organizing your
information for easy retrieval is essential to be competitive in
this marketplace. |
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Distributed: 2006-08-22 13:00:00 |
Word Count: 358 |
Page Views: 4568 |
Votes: 15 |
Rating: 2.53 |
| 21. |
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Managing Your Support Department through Seasons of High Employee Turnover by Anne Sych |
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Even in the best run companies, support departments have
the reputation for high employee turnover rates. |
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Distributed: 2006-05-24 16:17:00 |
Word Count: 334 |
Page Views: 6155 |
Votes: 14 |
Rating: 2.43 |
| 22. |
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Implementing Online Web Support with Knowledge Base Software by Anne Sych |
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Whether you are managing staffing or simply attempting to keep up
with increasing support demands, online Web support is proving to
be a useful cost cutting avenue for resolving customer support
issues. |
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Distributed: 2006-04-27 01:16:11 |
Word Count: 0 |
Page Views: 2862 |
Votes: 2 |
Rating: 0.50 |
| 23. |
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Knowledge Base And Help Desk Unite For Customer Self Support by Anne Sych |
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Effectively managing customer support demands is a key element
in successful business operations, and with call loads steadily
increasing, more and more companies are turning to Customer Self
Support solutions. |
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Distributed: 2006-04-07 04:41:00 |
Word Count: 0 |
Page Views: 2819 |
Votes: 2 |
Rating: 0.50 |
| 24. |
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Help Desk Software: Improve Efficiency And Customer Satisfaction by Anne Sych |
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In today's fast paced business scenario managing customer's
requests has become more and more complicated. Call volumes and
customer expectations are high and may exceed what staff can
effectively respond to. |
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Distributed: 2006-04-04 01:42:11 |
Word Count: 0 |
Page Views: 2741 |
Votes: 2 |
Rating: 0.50 |
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