4 Most Recent Articles
Written By: Mary Ellen Warner

1	Stop Talking and Start Listening! Written by: Mary Ellen Warner | Distributed: 2006-02-15 | If you are talking, you cannot listen. In order to hear what another person has to say, you have to stop talking and start listening!
2	May I Help You? Written by: Mary Ellen Warner | Distributed: 2005-12-01 | I would like to suggest that insisting on the same procedures for all of your customers is possibly sending them to your competitors!
3	Hidden Cost of Multitasking Written by: Mary Ellen Warner | Distributed: 2005-11-16 | Busy! Busy! Busy! Everyone is busy! What is the solution? Many people believe that multitasking is the answer. I agree, if you are a computer. Computers are masters of multitasking.
4	Don't Touch That Phone! Written by: Mary Ellen Warner | Distributed: 2005-10-27 | Are you creating barriers to effective communication with your telephone manners? Take immediate action to eliminate obstacles to successful communication.