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Your Toll Free Number Could Be Turning Customers Away by Bill Lampton Ph.D. |
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When I launched my company, Championship Communication, ten years
ago, a veteran entrepreneur advised me, 'Get your toll free
number right away.' He argued that I would attract more clients
and keep ongoing clients happy if they could call me at no
charge. |
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Distributed: 2007-07-19 11:12:00 |
Word Count: 720 |
Page Views: 3197 |
Votes: 11 |
Rating: 2.00 |
| 2. |
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Lessons From Best Broadcasters by Bill Lampton Ph.D. |
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We learn by watching experts in action. You learned to walk by
watching your parents' steps. You learned to talk by observing
how they moved their mouths. Later in life, you learned ice
skating, ballet, golf, baseball pitching, dancing, driving a car
and many other activities by watching people who did those
activities well. In this article, we will seek to learn from
broadcasters how to become better communicators. |
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Distributed: 2006-09-26 13:24:00 |
Word Count: 738 |
Page Views: 5066 |
Votes: 17 |
Rating: 2.35 |
| 3. |
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Ten Tips for Getting Your Business Letters Read by Bill Lampton Ph.D. |
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With so many of us relying heavily on E-mail for professional
correspondence, business letters have become special once again.
Yet your prospects won't read just any letter, especially one
from an unfamiliar name. To escape the wastebasket, your letter
must offer compelling reasons to continue reading. So try these
ten tips to increase the likelihood that recipients will give
your letters their complete attention-all the way through. |
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Distributed: 2006-08-04 12:00:00 |
Word Count: 711 |
Page Views: 3680 |
Votes: 19 |
Rating: 2.26 |
| 4. |
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Socialize Successfully With Your Boss and Employees by Bill Lampton Ph.D. |
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By participating in hundreds of receptions, dinners,
celebrations, award ceremonies, fund raising campaign kickoffs
and other out of the office happenings, I have learned which
communication behaviors work and which ones backfire. |
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Distributed: 2006-06-20 10:00:00 |
Word Count: 735 |
Page Views: 4202 |
Votes: 18 |
Rating: 2.28 |
| 5. |
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Stop Trying to Be Perfect by Bill Lampton Ph.D. |
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When I provide speech coaching for executives and when I direct
Presentation Skills seminars for corporations, one of the first
points I make is this: Trying to be perfect will ruin your
presentation. |
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Distributed: 2006-05-02 22:35:00 |
Word Count: 0 |
Page Views: 1916 |
Votes: 2 |
Rating: 0.50 |
| 6. |
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Customer Service At Its Best by Bill Lampton Ph.D. |
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Because we experience so much customer service that annoys us,
and even insults us, finding someone who truly cares about
customers lifts our spirits. |
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Distributed: 2006-04-21 08:21:44 |
Word Count: 0 |
Page Views: 2293 |
Votes: 2 |
Rating: 0.50 |
| 7. |
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Put Your Best Face Forward by Bill Lampton Ph.D. |
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Blink--a recent book by Malcolm Gladwell--cites research to
support the concept that a person's face can do more than mirror
the individual's mood. . .it can create a mood for that
individual. |
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Distributed: 2006-03-24 04:09:13 |
Word Count: 0 |
Page Views: 2160 |
Votes: 2 |
Rating: 0.50 |
| 8. |
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Muzzling the Motor Mouths: Silence Workplace Windbags by Bill Lampton Ph.D. |
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During my twenty-three years in management, I dealt with
blabbermouths frequently, so for the last ten years I have
advised clients on how to silence the workplace windbags.
Here are my suggestions for muzzling the motor mouths: |
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Distributed: 2005-12-01 20:47:09 |
Word Count: 0 |
Page Views: 6380 |
Votes: 4 |
Rating: 0.50 |
| 9. |
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Attract Clients With Your Business Card by Bill Lampton Ph.D. |
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Here are twelve ways to assure that prospects will read your
card, and will become more likely to do business with you. |
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Distributed: 2005-11-18 00:18:47 |
Word Count: 0 |
Page Views: 2230 |
Votes: 2 |
Rating: 0.50 |
| 10. |
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A Dozen Guidelines For Using E-Mail by Bill Lampton Ph.D. |
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In most of the seminars I conduct for corporations and
associations, I reserve time to talk about e-mail. Why? Because
e-mail has become one of our most prominent means of internal and
external communication. |
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Distributed: 2005-11-04 14:53:48 |
Word Count: 0 |
Page Views: 2097 |
Votes: 2 |
Rating: 0.50 |
| 11. |
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Achieving Your Personal Best: Making The Leap From Good To Great by Bill Lampton Ph.D. |
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Jim Collins opened his book Good to Great with the statement,
“Good is the enemy of great.” He explained... |
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Distributed: 2005-10-11 05:17:20 |
Word Count: 0 |
Page Views: 2118 |
Votes: 2 |
Rating: 0.50 |
| 12. |
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Handle Stage Fright: Make the Right Choice by Bill Lampton Ph.D. |
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Every time I direct a seminar on Presentation Skills for
corporations, government agencies, banks, hospitals and other
groups, I begin by talking about Stage Fright—because I know
that’s the number one concern speakers feel. |
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Distributed: 2005-06-08 06:14:51 |
Word Count: 0 |
Page Views: 1980 |
Votes: 2 |
Rating: 0.50 |
| 13. |
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Top Ten Things Customers Don't Want To Hear—And What To Say Instead by Bill Lampton Ph.D. |
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Think back to recent conversations you had while you were
shopping. Unfortunately, chances are very good that sales people
who talked with you about their product or service used language
that either surprised you, bothered you slightly, or infuriated
you so much that you vowed not to do business with them again. |
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Distributed: 2005-05-12 01:20:45 |
Word Count: 0 |
Page Views: 1787 |
Votes: 2 |
Rating: 0.50 |
| 14. |
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Overcoming Stereotypes: A Key Step In Successful Communication by Bill Lampton Ph.D. |
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A few months after the infamous 9/11 disaster in
New York City, I was directing a seminar in New
York for the Orvis Company. I asked the group
for examples of how stereotypes—our preconceived
opinions about people, based more on assumptions
than facts—had impacted their communication. One
participant said: |
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Distributed: 2005-03-25 04:43:07 |
Word Count: 0 |
Page Views: 2525 |
Votes: 2 |
Rating: 0.50 |
| 15. |
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Getting The Most Out Of A Conference by Bill Lampton Ph.D. |
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Here is what I have learned about getting the most out of a
conference, so your investment of time and money will bring
long range dividends. |
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Distributed: 2005-02-25 00:56:20 |
Word Count: 0 |
Page Views: 2640 |
Votes: 2 |
Rating: 0.50 |
| 16. |
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Ten Ways To Spend Less Time On The Phone by Bill Lampton Ph.D. |
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Picture the last hour of a typical work day. Reviewing the
day’s activities, you’re shocked to discover how much time you
spent on the phone. |
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Distributed: 2005-02-03 03:22:38 |
Word Count: 0 |
Page Views: 2059 |
Votes: 2 |
Rating: 0.50 |
| 17. |
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Illusion Of The First Time: Keys To Giving A Truly “Live” Performance by Bill Lampton Ph.D. |
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When I teach presentation skills to professional people--either
in a seminar or through my personal coaching--I explain the
long-standing theatre phrase, 'Illusion of the First Time.'
Here's the meaning: |
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Distributed: 2004-12-28 02:40:46 |
Word Count: 0 |
Page Views: 2145 |
Votes: 2 |
Rating: 0.50 |
| 18. |
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Celebrating Successes: The Power Of Compliments by Bill Lampton Ph.D. |
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Years ago, when I was new in management circles, a veteran
administrator decided to share his self-described secret of
success. He said: You have to be careful, Bill. I've learned
not to compliment my people. Makes them too self-assured,
and they get lax in their work habits. Better to keep them
guessing. |
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Distributed: 2004-10-08 00:16:16 |
Word Count: 0 |
Page Views: 2445 |
Votes: 3 |
Rating: 0.67 |
| 19. |
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How To Make A Strong First Impression: Seven Tips That Really Work by Bill Lampton Ph.D. |
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We have all heard this warning: You never get a second chance to
make a good first impression. Also, human behavior specialists
caution that we only have from seven to seventeen seconds of
interacting with strangers before they form an opinion of us. |
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Distributed: 2004-09-30 01:04:21 |
Word Count: 0 |
Page Views: 2549 |
Votes: 2 |
Rating: 0.00 |
| 20. |
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SYMBOLS SAY PLENTY: SEE MORE, SELL MORE EASILY by Bill Lampton Ph.D. |
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For more than two decades, I was a salesman in one of the
toughest arenas anybody could enter. I was a professional
fundraiser. Yes, at cocktail parties I heard this hundreds
of times: You do what? The tone implied disbelief, and even
disapproval. If I had told people that I rob banks for a
living, I would have brought more favorable responses, even
from bankers. |
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Distributed: 2004-09-22 00:50:47 |
Word Count: 0 |
Page Views: 1890 |
Votes: 2 |
Rating: 0.50 |
| 21. |
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SIMPLE WORDS WORK BEST by Bill Lampton Ph.D. |
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Big words belong in the dictionary, nowhere else. |
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Distributed: 2004-09-13 04:19:49 |
Word Count: 0 |
Page Views: 2501 |
Votes: 2 |
Rating: 0.50 |
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