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All Articles Written By: Anne Sych

1.   Disaster Preparedness | Safeguarding Your Most Valuable Assets - Company Knowledge by Anne Sych
    Nobody likes to have to think about disaster preparedness, and many do not give thought to safeguarding 'company knowledge', but among other tangible catastrophic losses, it can mean the difference between your business making it or going under when a disastrous event occurs.
    Distributed: 2010-12-08 10:00:00 | Word Count: 428 | Page Views: 2483 | Votes: 3 | Rating: 0.67
2.   Cloud Computing: Does Your Business Belong in 'The Cloud'? by Anne Sych
    The 'Cloud' has rolled in and by all accounts is here to stay, but is it really the magic bullet for most businesses and is it right for you? And are all clouds the same? Here's what you need to know about computing in 'the Cloud'.
    Distributed: 2010-07-27 10:30:00 | Word Count: 601 | Page Views: 2461 | Votes: 3 | Rating: 0.33
3.   The Hidden Costs of Freeware by Anne Sych
    You are tasked with looking for software and in your research you stumble upon 'free' software. Can this be? It sounds too good to be true! How can they do that? It is very tempting - most of us at least take a peak. After all, why would we buy something we can get for free? But don't be rash... The cost of free might be really steep...
    Distributed: 2009-07-08 11:12:00 | Word Count: 572 | Page Views: 2596 | Votes: 10 | Rating: 2.40
4.   Resolve to Improve Transparency with Your Constituents: The Benefits of Citizen Request Management Software by Anne Sych
    Well it's a New Year, with all of its promises of fresh starts and new beginnings, but you may not be as optimistic as in years past. Everyone is feeling the squeeze of the struggling economy. Municipalities are being forced to do business-as-usual with less staff, and budget cuts have butchered most cities and counties plans to purchase much needed equipment.
    Distributed: 2009-01-21 13:36:00 | Word Count: 399 | Page Views: 1824 | Votes: 6 | Rating: 3.67
5.   5 Benefits of SaaS Software in a Downturn Economy by Anne Sych
    Whether you call it a 'hosted solution' or SaaS (Software as a Service), this model of software delivery is a perfect fit for many organizations. While the concept of 'leasing' software has been around for a long time, it has been gaining popularity in recent years, and for good reason.
    Distributed: 2008-11-18 11:12:00 | Word Count: 735 | Page Views: 2270 | Votes: 6 | Rating: 2.00
6.   3 Keys to Cutting Costs Through Centralized Knowledge Management by Anne Sych
    We all know the saying 'Knowledge is Power', and this still rings true today, but knowledge can also be analogous to 'Time'. Whether it be time gained, or time lost, how quickly employees can access company knowledge translates into huge amounts of time, translating into huge amounts of money. In a season where companies are forced to maintain and improve services, while often cutting budgets, time (knowledge) management can be an overlooked tool that can produce dramatic effects to the bottom line.
    Distributed: 2008-09-30 12:00:00 | Word Count: 850 | Page Views: 2767 | Votes: 7 | Rating: 0.43
7.   Government in Action: Cities Move Toward Four-Day Work Week by Anne Sych
    While we cannot know if gas prices have 'peaked' or will continue to rise, some municipalities have moved to a four-day work week in an effort to cut expenses for cities and employees alike. Facility utilities are reduced by up to 20 percent, and employees realize an immediate savings in commuting expenses when shifting to a four-day week.
    Distributed: 2008-09-09 12:36:00 | Word Count: 476 | Page Views: 3800 | Votes: 4 | Rating: 3.50
8.   Municipal Localities Using 311 Systems to Provide Better Service to Citizens by Anne Sych
    All across the country, cities and counties are implementing "311 Systems" for non emergency citizen requests. Like 911 systems, 311 call centers assist citizens inside their jurisdictions and resolve issues through approved 'answers' contained in the center's 'knowledge base' repository.
    Distributed: 2008-09-03 12:00:00 | Word Count: 623 | Page Views: 2945 | Votes: 6 | Rating: 2.67
9.   The Advantages of Customer Self Support in a Downturn Economy by Anne Sych
    With today's economic challenges forcing management to tighten spending, companies are looking for effective ways to sustain excellent customer service while maintaining or reducing overall expenses.
    Distributed: 2008-07-24 11:36:00 | Word Count: 487 | Page Views: 2061 | Votes: 6 | Rating: 2.00
10.   2008 Application Development Trends: 'Building for Change' To Accommodate Today's Shifting Business Conditions by Anne Sych
    Software developers and businesses alike can expect to see significant changes in the year ahead in how applications are developed. Research analysts are projecting that 2008 will reveal a shift in the conventional development process, resulting in more flexible solutions that can evolve with a company's changing needs.
    Distributed: 2008-02-06 11:12:00 | Word Count: 441 | Page Views: 4661 | Votes: 16 | Rating: 2.50
11.   Analysts Speculate IT Tech Trends for 2008 by Anne Sych
    At the recent Gartner Symposium/ITxpo held last October in Orlando, more than 6000 senior business and IT strategists from virtually all major industries gathered for the industry's largest conference to gain the latest advice on driving profits and performance with IT.
    Distributed: 2007-12-05 10:48:00 | Word Count: 1048 | Page Views: 2277 | Votes: 6 | Rating: 3.17
12.   Utilizing Service Desk Software in SOX Compliance by Anne Sych
    The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Commonly called 'SOX', the mandated compliance was enacted in response to a number of major corporate and accounting scandals. These scandals resulted in a decline of public trust in accounting and reporting practices.
    Distributed: 2007-10-26 10:24:00 | Word Count: 743 | Page Views: 2411 | Votes: 4 | Rating: 3.25
13.   Need Support? Phone Home! Employers Paying Call Center Service Reps To Work From Home! by Anne Sych
    In the U.S today millions of employees work from home part-time or full-time, either on a regular basis or occasionally. This increasingly popular trend of telecommuting has migrated into the world of customer support. The CSR (customer service representative) you are calling may not be in a busy corporate call center, but in her home, miles away from company operations.
    Distributed: 2007-03-09 12:00:00 | Word Count: 418 | Page Views: 2568 | Votes: 7 | Rating: 1.86
14.   Trends in SaaS - What the experts are saying! by Anne Sych
    With budgets restraints and growing demands on IT personnel, many companies are choosing the course of Software as a Service (SaaS) as an alternative to expensive software purchases.
    Distributed: 2007-02-15 10:48:00 | Word Count: 483 | Page Views: 2939 | Votes: 6 | Rating: 1.50
15.   On Demand is in Demand | The Growing Trend Towards SaaS by Anne Sych
    Traditionally, most companies have a process they go through to purchase their application software. Vendors are researched, long lists are made, demos and trials are held, and eventually, selections are finalized. Once the new software is delivered, IT personnel must install the application and then the software is deployed to employees for use.
    Distributed: 2007-01-18 11:00:00 | Word Count: 413 | Page Views: 3089 | Votes: 6 | Rating: 2.17
16.   ITIL 101: Understanding the Basics by Anne Sych
    In the world of IT management, ITIL is the buzzword being heard around the globe. So what is ITIL and how does it affect your organization? Let's take a closer look!
    Distributed: 2007-01-11 10:36:00 | Word Count: 488 | Page Views: 6468 | Votes: 14 | Rating: 2.00
17.   It's Almost 2007 - Do You Know Where Your IT Assets Are? by Anne Sych
    With the enormous increase in technology, companies large and small are accumulating more and more IT equipment. Keeping track of PCs, laptops, PDAs, printers, network equipment, software (the list goes on) can be a challenge. Assets move locations, get reassigned to other people, get replaced, etc. Management wants reports about asset allocation, usage and service history.
    Distributed: 2006-11-29 11:36:00 | Word Count: 426 | Page Views: 2708 | Votes: 8 | Rating: 2.13
18.   Authentication And Microsoft Active Directory - Integrate Your Applications To Join Together by Anne Sych
    In a perfect world organizations would have a single application that fulfills all of their business needs, sadly this is not possible. While it is a desirable goal to have as much integrated functionality within a single application as possible, even large, very expensive enterprise systems rarely address every need in the desired way. As a result, organizations must consider supplementary applications to address these specific needs.
    Distributed: 2006-11-15 10:24:00 | Word Count: 531 | Page Views: 2629 | Votes: 2 | Rating: 1.50
19.   Speed Business Processes with Workflow Automation by Anne Sych
    Does your business manage routine tasks that follow a prescribed cycle? If so, then you are practicing workflow management. In 1996, the Workflow Management Coalition defined workflow as...
    Distributed: 2006-10-04 12:00:00 | Word Count: 370 | Page Views: 2824 | Votes: 12 | Rating: 1.75
20.   Save Time - Boost Productivity with Knowledge Base Software by Anne Sych
    Even in an era often referred to as the "Information Age" keeping track of information can be a daunting task. Companies are moving away from traditional paper documentation for internal policies, references and documentation. We are also seeing a growing trend for companies to provide their customers access to information with online self help tools. Organizing your information for easy retrieval is essential to be competitive in this marketplace.
    Distributed: 2006-08-22 13:00:00 | Word Count: 358 | Page Views: 2486 | Votes: 7 | Rating: 3.14
21.   Managing Your Support Department through Seasons of High Employee Turnover by Anne Sych
    Even in the best run companies, support departments have the reputation for high employee turnover rates.
    Distributed: 2006-05-24 16:17:00 | Word Count: 334 | Page Views: 3918 | Votes: 8 | Rating: 2.63
22.   Implementing Online Web Support with Knowledge Base Software by Anne Sych
    Whether you are managing staffing or simply attempting to keep up with increasing support demands, online Web support is proving to be a useful cost cutting avenue for resolving customer support issues.
    Distributed: 2006-04-27 01:16:11 | Word Count: 0 | Page Views: 970 | Votes: 0 | Rating: 0.00
23.   Knowledge Base And Help Desk Unite For Customer Self Support by Anne Sych
    Effectively managing customer support demands is a key element in successful business operations, and with call loads steadily increasing, more and more companies are turning to Customer Self Support solutions.
    Distributed: 2006-04-07 04:41:00 | Word Count: 0 | Page Views: 789 | Votes: 0 | Rating: 0.00
24.   Help Desk Software: Improve Efficiency And Customer Satisfaction by Anne Sych
    In today's fast paced business scenario managing customer's requests has become more and more complicated. Call volumes and customer expectations are high and may exceed what staff can effectively respond to.
    Distributed: 2006-04-04 01:42:11 | Word Count: 0 | Page Views: 764 | Votes: 0 | Rating: 0.00







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