22 Most Recent Articles
Written By: Anne Sych

1	The Hidden Costs of Freeware Written by: Anne Sych | Distributed: 2009-07-08 | - Word Count: 572 | Viewed: 371 | Votes: 8 | Rating: 2.88 You are tasked with looking for software and in your research you stumble upon 'free' software. Can this be? It sounds too good to be true! How can they do that? It is very tempting - most of us at least take a peak. After all, why would we buy something we can get for free? But don't be rash... The cost of free might be really steep...
2	Resolve to Improve Transparency with Your Constituents: The Benefits of Citizen Request Management Software Written by: Anne Sych | Distributed: 2009-01-21 | - Word Count: 399 | Viewed: 261 | Votes: 6 | Rating: 3.67 Well it's a New Year, with all of its promises of fresh starts and new beginnings, but you may not be as optimistic as in years past. Everyone is feeling the squeeze of the struggling economy. Municipalities are being forced to do business-as-usual with less staff, and budget cuts have butchered most cities and counties plans to purchase much needed equipment.
3	5 Benefits of SaaS Software in a Downturn Economy Written by: Anne Sych | Distributed: 2008-11-18 | - Word Count: 735 | Viewed: 360 | Votes: 6 | Rating: 2.00 Whether you call it a 'hosted solution' or SaaS (Software as a Service), this model of software delivery is a perfect fit for many organizations. While the concept of 'leasing' software has been around for a long time, it has been gaining popularity in recent years, and for good reason.
4	3 Keys to Cutting Costs Through Centralized Knowledge Management Written by: Anne Sych | Distributed: 2008-09-30 | - Word Count: 850 | Viewed: 411 | Votes: 7 | Rating: 0.43 We all know the saying 'Knowledge is Power', and this still rings true today, but knowledge can also be analogous to 'Time'. Whether it be time gained, or time lost, how quickly employees can access company knowledge translates into huge amounts of time, translating into huge amounts of money. In a season where companies are forced to maintain and improve services, while often cutting budgets, time (knowledge) management can be an overlooked tool that can produce dramatic effects to the bottom line.
5	Government in Action: Cities Move Toward Four-Day Work Week Written by: Anne Sych | Distributed: 2008-09-09 | - Word Count: 476 | Viewed: 750 | Votes: 3 | Rating: 3.00 While we cannot know if gas prices have 'peaked' or will continue to rise, some municipalities have moved to a four-day work week in an effort to cut expenses for cities and employees alike. Facility utilities are reduced by up to 20 percent, and employees realize an immediate savings in commuting expenses when shifting to a four-day week.
6	Municipal Localities Using 311 Systems to Provide Better Service to Citizens Written by: Anne Sych | Distributed: 2008-09-03 | - Word Count: 623 | Viewed: 673 | Votes: 5 | Rating: 3.00 All across the country, cities and counties are implementing "311 Systems" for non emergency citizen requests. Like 911 systems, 311 call centers assist citizens inside their jurisdictions and resolve issues through approved 'answers' contained in the center's 'knowledge base' repository.
7	The Advantages of Customer Self Support in a Downturn Economy Written by: Anne Sych | Distributed: 2008-07-24 | - Word Count: 487 | Viewed: 420 | Votes: 6 | Rating: 2.00 With today's economic challenges forcing management to tighten spending, companies are looking for effective ways to sustain excellent customer service while maintaining or reducing overall expenses.
8	2008 Application Development Trends: 'Building for Change' To Accommodate Today's Shifting Business Conditions Written by: Anne Sych | Distributed: 2008-02-06 | - Word Count: 441 | Viewed: 1449 | Votes: 14 | Rating: 2.57 Software developers and businesses alike can expect to see significant changes in the year ahead in how applications are developed. Research analysts are projecting that 2008 will reveal a shift in the conventional development process, resulting in more flexible solutions that can evolve with a company's changing needs.
9	Analysts Speculate IT Tech Trends for 2008 Written by: Anne Sych | Distributed: 2007-12-05 | - Word Count: 1048 | Viewed: 568 | Votes: 6 | Rating: 3.17 At the recent Gartner Symposium/ITxpo held last October in Orlando, more than 6000 senior business and IT strategists from virtually all major industries gathered for the industry's largest conference to gain the latest advice on driving profits and performance with IT.
10	Utilizing Service Desk Software in SOX Compliance Written by: Anne Sych | Distributed: 2007-10-26 | - Word Count: 743 | Viewed: 575 | Votes: 4 | Rating: 3.25 The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Commonly called 'SOX', the mandated compliance was enacted in response to a number of major corporate and accounting scandals. These scandals resulted in a decline of public trust in accounting and reporting practices.
11	Need Support? Phone Home! Employers Paying Call Center Service Reps To Work From Home! Written by: Anne Sych | Distributed: 2007-03-09 | - Word Count: 418 | Viewed: 710 | Votes: 7 | Rating: 1.86 In the U.S today millions of employees work from home part-time or full-time, either on a regular basis or occasionally. This increasingly popular trend of telecommuting has migrated into the world of customer support. The CSR (customer service representative) you are calling may not be in a busy corporate call center, but in her home, miles away from company operations.
12	Trends in SaaS - What the experts are saying! Written by: Anne Sych | Distributed: 2007-02-15 | - Word Count: 483 | Viewed: 1047 | Votes: 6 | Rating: 1.50 With budgets restraints and growing demands on IT personnel, many companies are choosing the course of Software as a Service (SaaS) as an alternative to expensive software purchases.
13	On Demand is in Demand | The Growing Trend Towards SaaS Written by: Anne Sych | Distributed: 2007-01-18 | - Word Count: 413 | Viewed: 856 | Votes: 6 | Rating: 2.17 Traditionally, most companies have a process they go through to purchase their application software. Vendors are researched, long lists are made, demos and trials are held, and eventually, selections are finalized. Once the new software is delivered, IT personnel must install the application and then the software is deployed to employees for use.
14	ITIL 101: Understanding the Basics Written by: Anne Sych | Distributed: 2007-01-11 | - Word Count: 488 | Viewed: 1660 | Votes: 8 | Rating: 2.63 In the world of IT management, ITIL is the buzzword being heard around the globe. So what is ITIL and how does it affect your organization? Let's take a closer look!
15	It's Almost 2007 - Do You Know Where Your IT Assets Are? Written by: Anne Sych | Distributed: 2006-11-29 | - Word Count: 426 | Viewed: 878 | Votes: 8 | Rating: 2.13 With the enormous increase in technology, companies large and small are accumulating more and more IT equipment. Keeping track of PCs, laptops, PDAs, printers, network equipment, software (the list goes on) can be a challenge. Assets move locations, get reassigned to other people, get replaced, etc. Management wants reports about asset allocation, usage and service history.
16	Authentication And Microsoft Active Directory - Integrate Your Applications To Join Together Written by: Anne Sych | Distributed: 2006-11-15 | - Word Count: 531 | Viewed: 483 | Votes: 1 | Rating: 3.00 In a perfect world organizations would have a single application that fulfills all of their business needs, sadly this is not possible. While it is a desirable goal to have as much integrated functionality within a single application as possible, even large, very expensive enterprise systems rarely address every need in the desired way. As a result, organizations must consider supplementary applications to address these specific needs.
17	Speed Business Processes with Workflow Automation Written by: Anne Sych | Distributed: 2006-10-04 | - Word Count: 370 | Viewed: 854 | Votes: 12 | Rating: 1.75 Does your business manage routine tasks that follow a prescribed cycle? If so, then you are practicing workflow management. In 1996, the Workflow Management Coalition defined workflow as...
18	Save Time - Boost Productivity with Knowledge Base Software Written by: Anne Sych | Distributed: 2006-08-22 | - Word Count: 358 | Viewed: 860 | Votes: 7 | Rating: 3.14 Even in an era often referred to as the "Information Age" keeping track of information can be a daunting task. Companies are moving away from traditional paper documentation for internal policies, references and documentation. We are also seeing a growing trend for companies to provide their customers access to information with online self help tools. Organizing your information for easy retrieval is essential to be competitive in this marketplace.
19	Managing Your Support Department through Seasons of High Employee Turnover Written by: Anne Sych | Distributed: 2006-05-24 | - Word Count: 334 | Viewed: 1246 | Votes: 8 | Rating: 2.63 Even in the best run companies, support departments have the reputation for high employee turnover rates.
20	Implementing Online Web Support with Knowledge Base Software Written by: Anne Sych | Distributed: 2006-04-27 | Whether you are managing staffing or simply attempting to keep up with increasing support demands, online Web support is proving to be a useful cost cutting avenue for resolving customer support issues.
21	Knowledge Base And Help Desk Unite For Customer Self Support Written by: Anne Sych | Distributed: 2006-04-07 | Effectively managing customer support demands is a key element in successful business operations, and with call loads steadily increasing, more and more companies are turning to Customer Self Support solutions.
22	Help Desk Software: Improve Efficiency And Customer Satisfaction Written by: Anne Sych | Distributed: 2006-04-04 | In today's fast paced business scenario managing customer's requests has become more and more complicated. Call volumes and customer expectations are high and may exceed what staff can effectively respond to.