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Utilizing Service Desk Software in SOX Compliance

Copyright (c) 2007-2023

The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Commonly called 'SOX', the mandated compliance was enacted in response to a number of major corporate and accounting scandals. These scandals resulted in a decline of public trust in accounting and reporting practices. A regulated compliance was necessary to standardize common business practices and ensure business integrity, resulting in protection for businesses and consumers alike.

Sarbanes-Oxley contains 11 titles that describe specific mandates and requirements for financial reporting, with each title consisting of several sections. Sarbanes-Oxley is concerned with the transparency and accountability of information, and presents new requirements for how public companies record, track, and disclose financial information. Firms must comply with these diverse regulations, depending on where, how and with whom they conduct their business.

In a perfect world businesses would have a single solution to manage such regulations, but since compliance crosses so many areas, the administration of Sox is managed from department to department. These new requirements are changing the way businesses operate and companies are looking for effective ways to not only meet regulations, but also to improve their business practices.

A commonly used software for customer support centers, (service desk software), has many built in tracking features making it an excellent solution for any enterprise tasked with managing compliance with regard to today's multi-faceted SOX regulations.

Data Management:

The very first section of Sarbanes-Oxley deals with the importance of document and records management. In fact, data management is an important factor not only in Sarbanes-Oxley compliance but also appears in more than 35,000 global regulations, according to some industry estimates. Electronic Records and Document Management tracks changes made throughout the data lifecycle – from creation to deletion and everything in between. In addition to providing full history retention, effective data management provides a huge benefit from a corporate standpoint because it enables centralized review and control of key records. This allows critical information to be made available throughout the organization, including executives in C-Level Management, when necessary. With a service desk, businesses are empowered to effectively retrieve, review manage the flow of required documents. The end result is a huge time savings allowing business units as well as entire organizations to focus their time and attention more acutely on key issues.

Asset Management:

Knowing what assets you have, where they are located, when they were purchased, whether they are still in use, etc. is critical to any organization. The asset management feature often found in service desk software allows for the effective tracking of virtually any asset. An asset "queue" lists all assets and any related data that must be documented. Changes to each asset are recorded throughout the lifecycle resulting in a detailed, secure asset history.

Knowledge Sharing:

The knowledge base component of the service desk empowers users to easily manage and share knowledge throughout the organization. Creating a central repository for reporting data, including definitions of compliance responsibilities at each key component is a huge benefit when implementing Sox, or any other company procedures. Workflow tools can help managers formalize practices, moving from a project-based to a process-centric approach. Duplication of efforts can be avoided as key players throughout the organization are able to develop a greater awareness of their specific roles in standardizing procedures and keeping process documentation updated.

While achieving sustainable SOX compliance is certainly a top priority for CEO's and other high level executives, it is clear that, for many, there is still much work to be done. If companies are to effectively reach these goals, powerful tools must be put in place to assist managers in moving toward more automated business processes. An investment in a software package such as the Novo Service Desk will help to reduce costs and prevent violations from occurring. By allowing for enhanced management of both data and assets, and by creating a centralized mechanism for documenting, approving and sharing knowledge across organizations, the Novo Service Desk will enable corporations to have their business processes clearly defined. The end result will be improved communications and a clear understanding of the path of best practices which will swiftly move organizations towards reaching their SOX compliance goals.


To learn more about how the Novo Service Desk software can help you implement project and document change management to facilitate compliance with Sarbanes-Oxley, please visit www.novosolutions.com


About The Author: Shop Amazon - Top Gift Ideas
Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc.
Novo Solutions, Inc. is an Independent Software Vendor (ISV) in Virginia Beach, Virginia specializing in Customer Support Software. Free trial versions of the Novo Help Desk Software, Knowledge Base Software, Asset Management Software and suite of web-based Customer Support Solutions are available. Contact http://www.novosolutions.com/ for more information.

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Last Distribution Date:
2007-10-26 10:24:00

Internal ID: #5367





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