|
Training for Book Authors
|
|
|
Other Resources for Book Authors & Publishers
|
|
|
Please Support Our Advertisers
|
|
|
|
|
|
Utilizing Service Desk Software in SOX Compliance
Copyright (c) 2007-2023 Anne Sych
The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Commonly called 'SOX', the mandated compliance was enacted in response to a number of major corporate and accounting scandals. These scandals resulted in a decline of public trust in accounting and reporting practices. A regulated compliance was necessary to standardize common business practices and ensure business integrity, resulting in protection for businesses and consumers alike.
Sarbanes-Oxley contains 11 titles that describe specific mandates and requirements for financial reporting, with each title consisting of several sections. Sarbanes-Oxley is concerned with the transparency and accountability of information, and presents new requirements for how public companies record, track, and disclose financial information. Firms must comply with these diverse regulations, depending on where, how and with whom they conduct their business.
In a perfect world businesses would have a single solution to manage such regulations, but since compliance crosses so many areas, the administration of Sox is managed from department to department. These new requirements are changing the way businesses operate and companies are looking for effective ways to not only meet regulations, but also to improve their business practices.
A commonly used software for customer support centers, (service desk software), has many built in tracking features making it an excellent solution for any enterprise tasked with managing compliance with regard to today's multi-faceted SOX regulations.
Data Management:
The very first section of Sarbanes-Oxley deals with the importance of document and records management. In fact, data management is an important factor not only in Sarbanes-Oxley compliance but also appears in more than 35,000 global regulations, according to some industry estimates. Electronic Records and Document Management tracks changes made throughout the data lifecycle – from creation to deletion and everything in between. In addition to providing full history retention, effective data management provides a huge benefit from a corporate standpoint because it enables centralized review and control of key records. This allows critical information to be made available throughout the organization, including executives in C-Level Management, when necessary. With a service desk, businesses are empowered to effectively retrieve, review manage the flow of required documents. The end result is a huge time savings allowing business units as well as entire organizations to focus their time and attention more acutely on key issues.
Asset Management:
Knowing what assets you have, where they are located, when they were purchased, whether they are still in use, etc. is critical to any organization. The asset management feature often found in service desk software allows for the effective tracking of virtually any asset. An asset "queue" lists all assets and any related data that must be documented. Changes to each asset are recorded throughout the lifecycle resulting in a detailed, secure asset history.
Knowledge Sharing:
The knowledge base component of the service desk empowers users to easily manage and share knowledge throughout the organization. Creating a central repository for reporting data, including definitions of compliance responsibilities at each key component is a huge benefit when implementing Sox, or any other company procedures. Workflow tools can help managers formalize practices, moving from a project-based to a process-centric approach. Duplication of efforts can be avoided as key players throughout the organization are able to develop a greater awareness of their specific roles in standardizing procedures and keeping process documentation updated.
While achieving sustainable SOX compliance is certainly a top priority for CEO's and other high level executives, it is clear that, for many, there is still much work to be done. If companies are to effectively reach these goals, powerful tools must be put in place to assist managers in moving toward more automated business processes. An investment in a software package such as the Novo Service Desk will help to reduce costs and prevent violations from occurring. By allowing for enhanced management of both data and assets, and by creating a centralized mechanism for documenting, approving and sharing knowledge across organizations, the Novo Service Desk will enable corporations to have their business processes clearly defined. The end result will be improved communications and a clear understanding of the path of best practices which will swiftly move organizations towards reaching their SOX compliance goals.
To learn more about how the Novo Service Desk software can help you implement project and document change management to facilitate compliance with Sarbanes-Oxley, please visit www.novosolutions.com
Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc.
Novo Solutions, Inc. is an Independent Software Vendor (ISV) in Virginia Beach, Virginia specializing in Customer Support Software. Free trial versions of the Novo Help Desk Software, Knowledge Base Software, Asset Management Software and suite of web-based Customer Support Solutions are available. Contact http://www.novosolutions.com/ for more information.
|
VOTE ON THIS ARTICLE
Needs Work >>
0 -
1 -
2 -
3 -
4 -
5
<< Excellent Article
Tell our authors what you think about their article.
|
Top-Level Category: Computers Articles
10 Most Recent Articles Written by Anne Sych
Disaster Preparedness | Safeguarding Your Most Valuable Assets - Company Knowledge
Written by: Anne Sych |
Distributed: 2010-12-08 |
Word Count: 428 |
Page Views: 5327
| Votes: 5 |
Rating: 0.40
Nobody likes to have to think about disaster preparedness,
and many do not give thought to safeguarding 'company
knowledge', but among other tangible catastrophic losses,
it can mean the difference between your business making it
or going under when a disastrous event occurs.
Cloud Computing: Does Your Business Belong in 'The Cloud'?
Written by: Anne Sych |
Distributed: 2010-07-27 |
Word Count: 601 |
Page Views: 5066
| Votes: 5 |
Rating: 0.20
The 'Cloud' has rolled in and by all accounts is here to
stay, but is it really the magic bullet for most businesses
and is it right for you? And are all clouds the same?
Here's what you need to know about computing in 'the
Cloud'.
The Hidden Costs of Freeware
Written by: Anne Sych |
Distributed: 2009-07-08 |
Word Count: 572 |
Page Views: 4999
| Votes: 12 |
Rating: 2.08
You are tasked with looking for software and in your research you
stumble upon 'free' software. Can this be? It sounds too good
to be true! How can they do that? It is very tempting - most of
us at least take a peak. After all, why would we buy something we
can get for free? But don't be rash... The cost of free might be
really steep...
Resolve to Improve Transparency with Your Constituents: The Benefits of Citizen Request Management Software
Written by: Anne Sych |
Distributed: 2009-01-21 |
Word Count: 399 |
Page Views: 3813
| Votes: 8 |
Rating: 2.75
Well it's a New Year, with all of its promises of fresh starts
and new beginnings, but you may not be as optimistic as in years
past. Everyone is feeling the squeeze of the struggling economy.
Municipalities are being forced to do business-as-usual with less
staff, and budget cuts have butchered most cities and counties
plans to purchase much needed equipment.
5 Benefits of SaaS Software in a Downturn Economy
Written by: Anne Sych |
Distributed: 2008-11-18 |
Word Count: 735 |
Page Views: 4595
| Votes: 8 |
Rating: 1.63
Whether you call it a 'hosted solution' or SaaS (Software as a
Service), this model of software delivery is a perfect fit for
many organizations. While the concept of 'leasing' software has
been around for a long time, it has been gaining popularity in
recent years, and for good reason.
3 Keys to Cutting Costs Through Centralized Knowledge Management
Written by: Anne Sych |
Distributed: 2008-09-30 |
Word Count: 850 |
Page Views: 5012
| Votes: 9 |
Rating: 0.33
We all know the saying 'Knowledge is Power', and this still
rings true today, but knowledge can also be analogous to
'Time'. Whether it be time gained, or time lost, how quickly
employees can access company knowledge translates into huge
amounts of time, translating into huge amounts of money. In a
season where companies are forced to maintain and improve
services, while often cutting budgets, time (knowledge)
management can be an overlooked tool that can produce dramatic
effects to the bottom line.
Government in Action: Cities Move Toward Four-Day Work Week
Written by: Anne Sych |
Distributed: 2008-09-09 |
Word Count: 476 |
Page Views: 5963
| Votes: 6 |
Rating: 2.50
While we cannot know if gas prices have 'peaked' or will
continue to rise, some municipalities have moved to a four-day
work week in an effort to cut expenses for cities and employees
alike. Facility utilities are reduced by up to 20 percent, and
employees realize an immediate savings in commuting expenses when
shifting to a four-day week.
Municipal Localities Using 311 Systems to Provide Better Service to Citizens
Written by: Anne Sych |
Distributed: 2008-09-03 |
Word Count: 623 |
Page Views: 5316
| Votes: 8 |
Rating: 2.00
All across the country, cities and counties are implementing
"311 Systems" for non emergency citizen requests. Like 911
systems, 311 call centers assist citizens inside their
jurisdictions and resolve issues through approved 'answers'
contained in the center's 'knowledge base' repository.
The Advantages of Customer Self Support in a Downturn Economy
Written by: Anne Sych |
Distributed: 2008-07-24 |
Word Count: 487 |
Page Views: 4087
| Votes: 8 |
Rating: 1.50
With today's economic challenges forcing management to tighten
spending, companies are looking for effective ways to sustain
excellent customer service while maintaining or reducing overall
expenses.
2008 Application Development Trends: 'Building for Change' To Accommodate Today's Shifting Business Conditions
Written by: Anne Sych |
Distributed: 2008-02-06 |
Word Count: 441 |
Page Views: 7245
| Votes: 18 |
Rating: 2.28
Software developers and businesses alike can expect to see
significant changes in the year ahead in how applications are
developed. Research analysts are projecting that 2008 will
reveal a shift in the conventional development process, resulting
in more flexible solutions that can evolve with a company's
changing needs.
All of Author's Articles on this site: Anne Sych Articles
Most Recent "Computers" Articles
To IPhone Or To IPad, That Is The Question
Written by: Dawn Carey |
Distributed: 2011-06-24 |
Word Count: 658 |
Page Views: 6060
| Votes: 4 |
Rating: 0.25
If your iPhone experience has ever left you wanting more,
then the iPad may just be the scratch your itch is looking
for.
Are Alienware Gaming Laptops Worth Buying?
Written by: Titus Hoskins |
Distributed: 2010-12-09 |
Word Count: 540 |
Page Views: 8869
| Votes: 12 |
Rating: 3.00
Alienware laptops have gained a large devoted fanbase, but
are these high-priced gaming laptops worth buying? Discover
why there are many angles to this question which you must
consider before buying that Alienware laptop.
Learn How to Identify, Diagnose and Replace Damaged Laptop LCD Screens
Written by: Erwin Leona |
Distributed: 2010-10-26 |
Word Count: 508 |
Page Views: 5920
| Votes: 5 |
Rating: 2.20
Consumers with broken laptop screens will usually take their
computer to an electronics repair store or replace the
laptop altogether. A broken laptop screen still has a
perfectly functioning machine underneath and with just a
screwdriver and a manual you can replace the screen yourself
and save. This task is much easier than it sounds and the
job can be done in less than an hour with the proper set of
instructions.
Is The Apple IPad The Perfect Student Laptop?
Written by: Titus Hoskins |
Distributed: 2010-08-03 |
Word Count: 816 |
Page Views: 6109
| Votes: 6 |
Rating: 2.17
Will the new Apple iPad turn out to be the perfect student
laptop? Only a close examination of the iPad features (and
missing features) will give you the answer.
Is Nvidia Optimus The Future Of Gaming Laptops?
Written by: Titus Hoskins |
Distributed: 2010-07-29 |
Word Count: 874 |
Page Views: 5524
| Votes: 2 |
Rating: 0.50
New Nvidia Optimus technology gives you switchable graphics
for enhanced visuals and longer battery life for your
laptop. But what will this new Optimus technology mean for
the future of gaming laptops?
Has 3D Gaming Finally Arrived?
Written by: Titus Hoskins |
Distributed: 2010-04-20 |
Word Count: 970 |
Page Views: 5505
| Votes: 7 |
Rating: 1.71
Dazzle them and they will come, or will they? We all know
the new 3D technology as seen in the popular film Avatar has
everyone enthralled, but will 3D have the same impact on
computer gaming? Are we on the verge of a visual gaming
revolution?
Roles and Responsibilities of a SAP MM Consultant
Written by: Varsha Vilankar |
Distributed: 2010-04-20 |
Word Count: 1255 |
Page Views: 12942
| Votes: 63 |
Rating: 2.90
Everyday there are thousands of people who discover the
prospects of a career in SAP. However, lack of knowledge
often takes them to mushroom schools that have sprung up due
to the high demand of SAP training. Varsha has attempted to
give an easy to follow roadmap that is drawn on a timeline.
Following this roadmap will ensure that students don't end
up as hit-and-run victims of mushroom schools that are run
by unethical businessmen and not educators. Midst of the
weakening economy and employment uncertainty, the last thing
you want is for someone to rob you of your savings and
precious time. Read this article to stay in touch for an
amazing career in SAP.
New Trends In Gaming Laptops
Written by: Titus Hoskins |
Distributed: 2010-03-10 |
Word Count: 695 |
Page Views: 6076
| Votes: 2 |
Rating: 0.50
Just what are the latest new trends in gaming laptops? Will
greater portability and 3D features become the latest trends
in gaming laptop design... read to find out.
Gaming Laptops Goes Mini-Me (Dell Intros Alienware M11x - The World's First Gaming Netbook)
Written by: Titus Hoskins |
Distributed: 2010-02-10 |
Word Count: 601 |
Page Views: 5023
| Votes: 2 |
Rating: 0.50
The whole concept of a gaming netbook is an intriguing idea
- take your gaming with you, no matter where you go. But can
the Dell Alienware M11x, which is being described as the
World's First Gaming Netbook, really capture the hearts and
pocketbooks of serious gamers?
Gaming Laptops - 5 Reasons To Put Them On Your Christmas List
Written by: Titus Hoskins |
Distributed: 2009-12-30 |
Word Count: 840 |
Page Views: 5027
| Votes: 5 |
Rating: 2.00
The Holiday Season is just around the corner and everyone
will be considering what to give as gifts this Christmas. If
you have more than a little cash to spare and you're
operating in a Non-Scrooge mode, here are 5 reasons why
giving a gaming laptop should be high on your list.
Most Viewed "Computers" Articles
SAP HR Training
Written by: David Sholmire |
Distributed: 2008-04-30 |
Word Count: 716 |
Page Views: 16732
| Votes: 82 |
Rating: 2.26
Learning SAP HR or (new name HCM - Human Capital Management)
module is not difficult at all if you have a qualified and
experienced instructor who loves to teach; If you have the best
of material that is geared towards certification; If you have
system that is carefully tweaked for optimal performance and if
you have an environment that is conducive to total learning.
Roles and Responsibilities of a SAP MM Consultant
Written by: Varsha Vilankar |
Distributed: 2010-04-20 |
Word Count: 1255 |
Page Views: 12942
| Votes: 63 |
Rating: 2.90
Everyday there are thousands of people who discover the
prospects of a career in SAP. However, lack of knowledge
often takes them to mushroom schools that have sprung up due
to the high demand of SAP training. Varsha has attempted to
give an easy to follow roadmap that is drawn on a timeline.
Following this roadmap will ensure that students don't end
up as hit-and-run victims of mushroom schools that are run
by unethical businessmen and not educators. Midst of the
weakening economy and employment uncertainty, the last thing
you want is for someone to rob you of your savings and
precious time. Read this article to stay in touch for an
amazing career in SAP.
Are Alienware Gaming Laptops Worth Buying?
Written by: Titus Hoskins |
Distributed: 2010-12-09 |
Word Count: 540 |
Page Views: 8869
| Votes: 12 |
Rating: 3.00
Alienware laptops have gained a large devoted fanbase, but
are these high-priced gaming laptops worth buying? Discover
why there are many angles to this question which you must
consider before buying that Alienware laptop.
How To Choose The Best Student Laptop?
Written by: Titus Hoskins |
Distributed: 2007-07-20 |
Word Count: 861 |
Page Views: 7316
| Votes: 8 |
Rating: 1.00
This article lists the different factors which make up the
perfect student laptop. If you're considering purchasing a
student notebook or laptop in the very near future, read this
article first...
2008 Application Development Trends: 'Building for Change' To Accommodate Today's Shifting Business Conditions
Written by: Anne Sych |
Distributed: 2008-02-06 |
Word Count: 441 |
Page Views: 7245
| Votes: 18 |
Rating: 2.28
Software developers and businesses alike can expect to see
significant changes in the year ahead in how applications are
developed. Research analysts are projecting that 2008 will
reveal a shift in the conventional development process, resulting
in more flexible solutions that can evolve with a company's
changing needs.
Top 5 Gaming Laptops - Quick Roundup
Written by: Titus Hoskins |
Distributed: 2008-11-10 |
Word Count: 1313 |
Page Views: 6873
| Votes: 11 |
Rating: 2.64
In the market for a gaming laptop? Here are 5 Top Gaming Laptops
you might want to put on your short list. Quick round-up of the
latest gaming rigs...
CISSP Advanced Security Certification Can Lead to a Lucrative Career for the Committed Computer Security Professional
Written by: Frank Pines |
Distributed: 2009-07-07 |
Word Count: 623 |
Page Views: 6630
| Votes: 14 |
Rating: 2.14
Within months of 9/11, computer security became one of the
hottest career choices in Information Technology (IT) departments
around the world.
Is The Apple IPad The Perfect Student Laptop?
Written by: Titus Hoskins |
Distributed: 2010-08-03 |
Word Count: 816 |
Page Views: 6109
| Votes: 6 |
Rating: 2.17
Will the new Apple iPad turn out to be the perfect student
laptop? Only a close examination of the iPad features (and
missing features) will give you the answer.
What Do Chuzzle, Jewel Quest And Fairies Have In Common And Why Are They So Fun?
Written by: Jon Wuebben |
Distributed: 2006-06-15 |
Word Count: 770 |
Page Views: 6090
| Votes: 20 |
Rating: 1.90
Three of the most popular online games out there, Chuzzle, Jewel
Quest and Fairies, may appear to be quite different, but in
reality, share a very similar game architecture and strategy
component. What's different?
New Trends In Gaming Laptops
Written by: Titus Hoskins |
Distributed: 2010-03-10 |
Word Count: 695 |
Page Views: 6076
| Votes: 2 |
Rating: 0.50
Just what are the latest new trends in gaming laptops? Will
greater portability and 3D features become the latest trends
in gaming laptop design... read to find out.
Highest Ranked "Computers" Articles
Overclocking And Gaming Laptops: Getting Higher Performances For Less Money
Written by: Titus Hoskins |
Distributed: 2008-08-14 |
Word Count: 710 |
Page Views: 4305
| Votes: 6 |
Rating: 3.33
Many gamers and computer enthusiasts use "Overclocking" to
achieve higher performances from their computers for less money.
Learn about overclocking and discover how you can also get higher
performances for less money...
What Is The Difference Between Netbooks And Laptops?
Written by: Titus Hoskins |
Distributed: 2009-10-21 |
Word Count: 698 |
Page Views: 5534
| Votes: 5 |
Rating: 3.00
What are the main differences between netbooks and laptops?
Which one should you buy? If you're considering buying a
laptop in the near future, read this informative article
first!
Are Alienware Gaming Laptops Worth Buying?
Written by: Titus Hoskins |
Distributed: 2010-12-09 |
Word Count: 540 |
Page Views: 8869
| Votes: 12 |
Rating: 3.00
Alienware laptops have gained a large devoted fanbase, but
are these high-priced gaming laptops worth buying? Discover
why there are many angles to this question which you must
consider before buying that Alienware laptop.
Roles and Responsibilities of a SAP MM Consultant
Written by: Varsha Vilankar |
Distributed: 2010-04-20 |
Word Count: 1255 |
Page Views: 12942
| Votes: 63 |
Rating: 2.90
Everyday there are thousands of people who discover the
prospects of a career in SAP. However, lack of knowledge
often takes them to mushroom schools that have sprung up due
to the high demand of SAP training. Varsha has attempted to
give an easy to follow roadmap that is drawn on a timeline.
Following this roadmap will ensure that students don't end
up as hit-and-run victims of mushroom schools that are run
by unethical businessmen and not educators. Midst of the
weakening economy and employment uncertainty, the last thing
you want is for someone to rob you of your savings and
precious time. Read this article to stay in touch for an
amazing career in SAP.
Microsoft Excel For Online Marketers
Written by: Joe Cleland |
Distributed: 2008-10-07 |
Word Count: 749 |
Page Views: 4191
| Votes: 7 |
Rating: 2.71
Many folks mistakenly believe that Microsoft Excel is strictly
for accountants and bookkeepers, but it is really so much more.
The fine programmers at Microsoft have tried to think ahead to
how people would like to use spreadsheets, and they incorporated
most of that additional functionality into Microsoft Excel.
Maintaining and Troubleshooting Your Laptop Battery
Written by: Bill Platt |
Distributed: 2008-06-17 |
Word Count: 1038 |
Page Views: 6004
| Votes: 21 |
Rating: 2.67
The actual life of a laptop battery will vary with computer usage
habits. For most users, it is not uncommon to experience
differences in battery life, of anywhere from just under one hour
to over two hours in each sitting. If you are experiencing
shorter battery life cycles, say 10 to 15 minutes, it may not yet
be time to order that new battery.
The Check Point Certified Security Administrator (CCSA) Certification Will Prove Your Worth
Written by: Frank Pines |
Distributed: 2009-07-15 |
Word Count: 500 |
Page Views: 5684
| Votes: 15 |
Rating: 2.67
Are you looking for a career in Information Technology? The Check
Point Certified Security Administrator (CCSA) certification is a
good choice to add to your credentials as a Network Security
specialist. The CCSA has not only become a highly recognized and
sought after credential to help you get the job, it verifies your
knowledge and improves your practical application skills to help
you keep the job.
Top 5 Gaming Laptops - Quick Roundup
Written by: Titus Hoskins |
Distributed: 2008-11-10 |
Word Count: 1313 |
Page Views: 6873
| Votes: 11 |
Rating: 2.64
In the market for a gaming laptop? Here are 5 Top Gaming Laptops
you might want to put on your short list. Quick round-up of the
latest gaming rigs...
Toshiba Infuses Gaming Laptops With Triple Nvidia GPUs
Written by: Titus Hoskins |
Distributed: 2008-12-18 |
Word Count: 597 |
Page Views: 4735
| Votes: 8 |
Rating: 2.63
Toshiba stirs up the laptop gaming world with the first laptop
sporting triple NVIDIA GPUs or graphics cards. Have the best of
both worlds - powerful gaming performance and quiet operations in
one gaming laptop... read more.
What Makes Online Games more Fun?
Written by: Jon Wuebben |
Distributed: 2006-05-25 |
Word Count: 679 |
Page Views: 5258
| Votes: 14 |
Rating: 2.50
Role playing games, puzzle games, traditional games like chess
and backgammon - they are all becoming big in the online world,
with more and more people playing every day. So, what makes
online games more fun and what are the specific benefits one
can enjoy?
|
|
|
|
|
|
|
Article Reprint Rights
|
This work is
licensed under a
Creative Commons
License
You are not required to show the creative commons license notice when you reprint this work.
|
|
Article Statistics
|
Word Count: 743
Total Views: 4494
Article Rating: 2.33 of 5
Votes Cast: 6
More Articles By Author:
Articles On This Website
Last Distribution Date:
2007-10-26 10:24:00
Internal ID: #5367
|
|
|
Home