|
Article Directory
|
+ Authors
+ Articles
|
|
|
|
An Overview of Telecom Expense Management (TEM)
Copyright (c) 2009-2010 Nermine Shaker
What is TEM?
Telecom Expense Management (TEM) is a term used to define an approach to managing all telecommunication service expenses such as voice, data and wireless with a combination of software tools and manual auditing. In managing all these services and related processes, its goal is to minimize costs and maximize process efficiency.
For a small company, it can be as simple as checking over your phone bill every month to make sure you aren't billed for services you don't want. For larger companies, it is a more formal program to optimize spending on telecom services. Most of the attention goes to bill auditing and getting refunds for billing errors, but an effective TEM program can do more than that.
A Little History
The cost of voice and data communications is dropping. One casualty of this price plummet is that you no longer have experienced account teams who know your account and are your single point of contact. The new breed of account representatives there to serve you is inexperienced with your telecom needs and is more sales-oriented than needs-oriented.
For many businesses the overall telecommunications expense is growing. Workers are more mobile and the amount of communications between companies and their employees, including the huge volume of information they exchange, has been growing as well. Email, Internet, PDAs, ecommerce and our increasing tele-commuting workforce all lead to an increased demand for instant and continuous exchange of information using many kinds of telecom devices. The increased complexity of devices and services and the lack of transparency in carrier charging models have led to confusion and a need for a way to manage and control telecom costs.
In today's business landscape, many companies are downsizing support staff, carriers are providing less support, and communication in general is becoming larger and more complex. Out of all this confusion, Telecommunications Expense Management was born. TEM provides a structured and professional way to manage the telecom spending of a company, no matter how large or small. This management can be in the form of software used by a manager or an outside telecom expert.
What Are the Problems?
There are quite a few. These include but are not limited to:
1) Using multiple carriers for different services that use different invoice formats. This makes it difficult to match and allocate costs effectively;
2) Not having a complete inventory of the company's assets including wireless devices, headsets, hardware, computer networks, etc.;
3) Difficulty in being able to apportion telecommunications costs to divisions, teams or departments with any accuracy;
4) Not having the company resources to manually audit each invoice. Between 7-12% of bills are in error. For large companies, this is a substantial amount of money they could be losing every month; and
5) Not understanding costs. You can't control the cost of something when you don't understand how it's billed or what you're getting for your money.
What are the Benefits?
Managing telecom services is complex and requires constant attention. A qualified telecom expert can not only perform systematic audits but can also alert the company to new cost-saving options. Software programs can allow companies to eliminate waste and optimize resources.
Both software and outside experts can help you to: reduce time through systematized processes; reduce costs through error identification; reduce risks through better reporting options; and increase control and thereby accountability.
Software will help the Telecom Manager's knowledge and understanding of the products, services and costs for his company's telecom spending. An outside expert can handle disputes with carriers and get price quotes for new services. They can also restructure your agreements and contracts with current providers and find less expensive providers.
A solid TEM platform will provide a centralized solution for inventory control and procurement, contract compliance, budget and spending tracking, and invoice processing. Proactive systems can alert you to policy breaches and contract compliances.
Large companies are the prime candidates for Telecom Expense Management. However, small and mid-size companies that need to organize and monitor their telecom spending would benefit as well.
For most small to mid-size companies telecom spending is the responsibility of an IT person, an office manager, an accountant or a combination of all three. For these types of organizations, the benefit of a TEM solution is based on labor saving efficiencies through automation. This benefits both telecom and financial sides of the company by providing a way for them both to monitor, control and report on company telecom.
Considering the importance of telecommunications in the operation of your daily business, Telecom Expense Management is a critical business strategy. Your company needs to not only track its spending, but also to maximize its telecom resources. TEM lets you make informed decisions rather than educated guesses.
|
With over 20 years of experience in planning, implementing, managing and consulting on telecommunications projects, Nermine Shaker has generated millions of dollars worth of savings for her clients. She is a Partner at The Sygnal Group, a Telecommunications Management Company that offers unbiased reporting, analysis and implementation of telecom strategies to businesses of all sizes. http://www.SygnalGroup.com
|
Follow "The Phantom Writers" on Twitter
(@phantomwriters)
to be notified when new articles are made available.
VOTE ON THIS ARTICLE
Needs Work >>
0 -
1 -
2 -
3 -
4 -
5
<< Excellent Article
Tell our authors what you think about their article.
|
Top-Level Category: Business Offline Articles || Related Categories: Business Online Articles
10 Most Recent Articles Written by Nermine Shaker
Why Your Business Needs A Telecom Audit
Written by: Nermine Shaker |
Distributed: 2009-10-22 |
Word Count: 764 |
Page Views: 374
| Votes: 1 |
Rating: 4.00
Every new technology brings new problems and challenges.
Much as computers introduced a whole range of compatibility
issues and headaches for early adopters, modern telecom
technologies have raised a range of new issues.
Video Conferencing -- Will It Work for My Company?
Written by: Nermine Shaker |
Distributed: 2009-10-16 |
Word Count: 843 |
Page Views: 344
| Votes: 1 |
Rating: 3.00
One of the wonders of modern technology is the ability to
use audio and video services to facilitate discussions
between people in different locations. This ability, known
as video conferencing, can be a major convenience in a world
where communication across the globe is necessary.
Hosted PBX - What Is It and Do I Want One?
Written by: Nermine Shaker |
Distributed: 2009-10-14 |
Word Count: 882 |
Page Views: 309
| Votes: 1 |
Rating: 2.00
You know how important telecommunication services are to
your business. They let you communicate efficiently with
colleagues, workers and customers. They also allow you to
serve your customers' needs directly by giving them direct
access to your goods and services.
Understanding Your Telecom Bill
Written by: Nermine Shaker |
Distributed: 2009-09-30 |
Word Count: 1271 |
Page Views: 310
| Votes: 3 |
Rating: 2.67
For most business owners, just looking at your phone bill
can cause panic or dread. Instead of checking line by line
for accuracy in the invoice, you probably look at the total,
sigh, and write a check. With all the new services
available, you need to understand your invoice so you don't
get overcharged or billed for something you're not getting.
Telecom Expense Management - Spotting Telecom Billing Errors
Written by: Nermine Shaker |
Distributed: 2009-09-03 |
Word Count: 932 |
Page Views: 497
| Votes: 1 |
Rating: 5.00
Whether a business has only ten employees making a few long
distance calls a day, or is a burgeoning enterprise with
hundreds of employees conducting thousands of calls and data
transfers every hour, it is important for that business to
carefully manage their telecommunication costs.
5 Questions to Ask When Choosing a Telecom Consulting Firm
Written by: Nermine Shaker |
Distributed: 2009-09-03 |
Word Count: 884 |
Page Views: 450
| Votes: 1 |
Rating: 3.00
With all the different aspects involved in
telecommunications for today's businesses, hiring a telecom
consultant firm is a necessity. With the advent of computers
and high-speed Internet, there are many choices for a
company's telecom needs. It is important not only to keep
up to date on the latest telecom technology but also to do
so in the most cost-effective way; otherwise, a company will
lose out in today's competitive market.
Negotiation - Basic Techniques for Telecom Expense Management
Written by: Nermine Shaker |
Distributed: 2009-09-01 |
Word Count: 795 |
Page Views: 765
| Votes: 13 |
Rating: 3.00
Everyone has to negotiate at one stage or another. These
negotiations could be in the form of promotions, sales
calls, hiring, and more. For companies, negotiations are in
the form of contracts, business deals and cost management.
The rule of thumb for most negotiations remains the same
although the situation, process, and result may be
different.
Project Management Basics for Telecom
Written by: Nermine Shaker |
Distributed: 2009-09-01 |
Word Count: 841 |
Page Views: 387
| Votes: 2 |
Rating: 3.50
Telecom projects, like any other project, need special
attention if you want the project to be successful and done
on a schedule. One way to proceed on a telecom project is to
hire a telecom management professional to oversee the
project. Another way is to use a project management software
program. In this article, we will review your options for
telecom management projects.
Hosted PBX - Is It Right For Your Company?
Written by: Nermine Shaker |
Distributed: 2009-08-28 |
Word Count: 755 |
Page Views: 385
| Votes: 4 |
Rating: 2.00
Today there is a better alternative available to the
traditional PBX phone. This alternative is hosted PBX
systems. PBX stands for Private Branch eXchange. With
traditional PBX, an incoming call can be routed through
switchboard hardware to different extensions throughout the
company. This hardware is usually kept somewhere on company
premises.
Tame Your Telecom Spending
Written by: Nermine Shaker |
Distributed: 2009-08-19 |
Word Count: 872 |
Page Views: 294
| Votes: 4 |
Rating: 2.00
Telecom spending can be a very large part of a company's
operating costs. Companies are always looking to keep their
costs under control and telecom spending is one of the more
difficult areas to manage.
All of Author's Articles on this site: Nermine Shaker Articles
Most Recent "Business Offline" Articles
Not Your Grandfather’s Press Release
Written by: Enzo F. Cesario |
Distributed: 2010-09-02 |
Word Count: 847 |
Page Views: 112
Sometimes the various means of branding a business overlap.
Blogs, video archives, promotional pages, the online press
room and press releases all seem to bleed into each other
without distinction. So what is it that makes any one
element distinct? Press releases have their clue in their
name; they are released to other locations in order to get
information out to a wider audience than a brand's own
immediate readership. When that is considered, the various
ways a press release can be leveraged to capture that
audience become much more evident.
Online Brand Marketing - 4 Ways to Use Social Media in Promotions
Written by: Enzo F. Cesario |
Distributed: 2010-08-26 |
Word Count: 853 |
Page Views: 105
Social media marketing has earned its place as one of the
fastest-growing, most competitive marketing fields in the
history of advertising. The best social media tools combine
simplicity with an extensive reach, allowing messages to
target thousands of people in seconds, thus serving as an
outstanding tool of brand promotion. Briefly, here are a few
of the more interesting and simple ways you can use social
media to arrange a short-term promotion for your brand.
The Fastest Way To Reducing Residential Energy Demand
Written by: V Rory Jones and Stephen Malloy |
Distributed: 2010-08-03 |
Word Count: 1437 |
Page Views: 130
| Votes: 1 |
Rating: 5.00
How do you get a consumer to take action? Of course, you
make it in their overwhelming interest to act, and you
enable them with guidance and a few tools. Clearly, if you
have an outcome in mind, it is critical to understand what
is actually in the consumer's best interest, and to arrange
motivators to deliver the desired action.
The Photocopier,The Firewall and Google
Written by: Jennifer Robinson |
Distributed: 2010-08-03 |
Word Count: 420 |
Page Views: 181
| Votes: 1 |
Rating: 2.00
China, following on from its censorship of the Internet, has
identified photocopiers in Tibet as a potential threat to
the state... Continue reading to get the details of this odd
story...
The Future of the Office Photocopier Industry
Written by: Jennifer Robinson |
Distributed: 2010-07-29 |
Word Count: 635 |
Page Views: 172
Since Xerox first invented and sold the first commercial
photocopy machine companies and organisations have paid for
use of the machine on a cost per copy basis. This has
traditionally included full maintainance and toner supplied
under a service agreement. In-fact the office photocopier is
unique in the fact its one of the only pieces of equipment
that comes without a warranty from new. But photocopier
expert Online Connect UK claim all that is about to change.
Building Brand Identity: The Shining Success of Penny Arcade
Written by: Enzo F. Cesario |
Distributed: 2010-07-28 |
Word Count: 856 |
Page Views: 80
As brands go, few are as successful as Penny Arcade. Begun
in 1998 as a web comic focused on videogame culture as seen
through the eyes of the writer and artist, it has grown into
a cultural touchstone and an example of how a brand can
develop from humble roots into a true powerhouse.
Online Fax Solutions For Your Small Home Business
Written by: Titus Hoskins |
Distributed: 2010-07-27 |
Word Count: 812 |
Page Views: 92
Anyone operating a small business or home office will know
you have to keep a close watch on your operating expenses.
These expenses can balloon out of control and eat into your
profits. Here is one solution concerning online fax.
Maximizing Profits by Lowering Health Care Costs in an Obamacare Society
Written by: Thayne Carper |
Distributed: 2010-07-27 |
Word Count: 920 |
Page Views: 97
Health care costs are a growing concern amongst small and
large business owners throughout America. The cost of
medicine in the United States is out of control. Because of
the rising health care costs, employers are forced to reduce
bonuses, reduce spending, and sometimes layoff employees,
which increases stress.
In Their Own Way: Stories of Online Branding Success
Written by: Enzo F. Cesario |
Distributed: 2010-07-27 |
Word Count: 977 |
Page Views: 106
Here are a few web branding success stories. These are not
the names that are usually thrown about, like YouTube or
Facebook. Rather, these are people who have developed a
niche success in their own field, and have become
world-famous brands in their own way, and their own time.
Business Lessons from the Soccer World Cup
Written by: Scott Bywater |
Distributed: 2010-06-24 |
Word Count: 487 |
Page Views: 157
Here's what's interesting: at half-time I was listening to
the commentators and they said something which I found
interesting...
Most Viewed "Business Offline" Articles
How To Write A 300 Page Book In Four Months
Written by: Mark Silver |
Distributed: 2008-07-15 |
Word Count: 821 |
Page Views: 36079
| Votes: 5 |
Rating: 1.40
There's a lot of hoopla about becoming an author of your very
own business book. The promise of fame and fortune is very
alluring. Yet your book remains perpetually 'about to be'
written. Meanwhile your business has ground to a halt. Hmmm...
might there be a better way to get a book written?
The Best Marketing Book I've Ever Read (You'll Be Surprised)
Written by: Judy Murdoch |
Distributed: 2007-05-09 |
Word Count: 1522 |
Page Views: 33232
| Votes: 15 |
Rating: 3.60
From time to time someone asks me to recommend marketing books.
Here's one of my favorite marketing books that always surprises
people. Curious? Read on.
The Bizarre History Of The HOLLYWOOD Sign
Written by: Morris Timlen |
Distributed: 2008-11-05 |
Word Count: 1211 |
Page Views: 25774
| Votes: 19 |
Rating: 3.26
The most famous sign in the history of mankind is the one that
graces the side of the hill above Hollywood, California. As
famous a landmark as the Christ the Redeemer statue in Rio De
Janeiro, the Eiffel Tower in Paris France, the Great Pyramid of
Giza in Egypt, The Church of the Savior on Blood in Saint
Petersburg Russia, and the Statue Of Liberty in New York City,
the Hollywood sign is known around the world as the symbol of the
American movie industry.
What Does It Take To Be A Successful Salesman?
Written by: Casey Moher |
Distributed: 2008-08-05 |
Word Count: 930 |
Page Views: 5874
| Votes: 33 |
Rating: 3.12
In the course of my average workweek, I meet people who tell me
that they have no sales experience, and very literally, many
will tell me that they could not sell if their lives depended on
it. Do you fit into this mold? Do you seriously believe that you
can sell me on the idea that you cannot sell things?
Selecting Between a 401(k) And 403(b) For a Nonprofit
Written by: Daniel Lamaute |
Distributed: 2007-10-11 |
Word Count: 333 |
Page Views: 3470
| Votes: 15 |
Rating: 2.80
Newly released IRS regulations impose several new requirements
and fiduciary responsibilities on employers with 403(b) plans.
While the regulations generally don't take effect until January
1, 2009, there are some provisions that apply sooner.
Pitch A No-Hitter With Baseball-Themed Flower Gifts
Written by: Wesley Berry, AAF |
Distributed: 2007-12-25 |
Word Count: 413 |
Page Views: 3058
| Votes: 10 |
Rating: 1.70
Want to send a gift to the baseball fan in your life that's sure
to knock one out of the park? Send flowers with a baseball
theme! Everyone loves flowers and when you personalize them to
include the recipient's favorite hobbies, like baseball,
they're sure to make an even greater impression.
You Can Turn Complaints into Cash!
Written by: Judy Murdoch |
Distributed: 2006-08-08 |
Word Count: 795 |
Page Views: 3016
| Votes: 24 |
Rating: 3.54
Most of us don't like listening to complaints. We can't imagine
the value in listening to someone rant and rage about something
they're dissatisfied with. But here 's a secret: There's gold
in those complaints—-if—-you know what to listen for.
A Wedding Competition Worthy Of American Idol Status
Written by: Wesley Berry, AAF |
Distributed: 2007-12-11 |
Word Count: 392 |
Page Views: 2710
| Votes: 9 |
Rating: 2.00
Past American Idol contestants Clay Aiken, Taylor Hicks, and
Kelly Clarkson may have stood up to the pressures of the American
Idol competition, but could they handle the stress of the
Designer Wedding Challenge.
The Pros And Cons Of Postcard Marketing-direct marketing offline
Written by: Cheryl Miller |
Distributed: 2006-11-29 |
Word Count: 675 |
Page Views: 2675
| Votes: 5 |
Rating: 2.60
Postcard marketing is one of the oldest methods of marketing. Its
concept is simple but can be quite effective. It is just sending
out your message to your mailing list on a postcard. Postcard
marketing is a powerful and cost effective way to advertise and
will keep building in momentum when done correctly.
Never Write A 'Thank You' Letter Again
Written by: Perry Maisin |
Distributed: 2008-08-12 |
Word Count: 971 |
Page Views: 2585
| Votes: 14 |
Rating: 2.36
When I was in graduate school, I had a friend who interviewed at
fortune 500 companies and succeeded at landing a great job. One
day, I saw him sitting in the student union with a stack of
cards. The cards said 'thank you'. He opened each card and
signed his name. The inside of the card was blank. I asked him
what he was doing and he told me that it was important to send a
'thank you' to every person you interviewed with. He believed
that that was the difference between getting the job and being
passed over.
Highest Ranked "Business Offline" Articles
Why Businesses Need Receivable Factoring In Cash Flow Management
Written by: Toby Seibert |
Distributed: 2007-08-08 |
Word Count: 866 |
Page Views: 1064
| Votes: 5 |
Rating: 4.60
In today's business environment, many businesses need to
fine-tune the process of getting paid on invoices, in order to
improve their cash on hand. Improving cash flow can be an ongoing
challenge for businesses of all sizes, and it is an issue that
must be addressed to ensure the long-term viability of the
business.
Whose Restaurant Can You Find Online?
Written by: Rudy Vener |
Distributed: 2007-07-09 |
Word Count: 640 |
Page Views: 833
| Votes: 5 |
Rating: 4.40
What is so significant about Pizza Hut's latest TV commercial?
Business School for Non-Business Minds: Got a NAICS Number?
Written by: Melissa Mashtonio |
Distributed: 2008-04-15 |
Word Count: 423 |
Page Views: 631
| Votes: 5 |
Rating: 4.40
I’m a journalist. I spent a lot of my career in the news
business. As my career has progressed, I’ve spent time at small
and large companies, and I have sat through dozens of business
meetings wondering what the heck the “money” people are talking
about. They used acronyms as if they were a foreign language.
FDA's New Process Validation Guidance Recommends Team Approach
Written by: Norm Howe |
Distributed: 2009-01-21 |
Word Count: 665 |
Page Views: 942
| Votes: 5 |
Rating: 4.40
The November 2008 FDA draft guidance for process validation says
"We recommend an integrated team approach to process validation
that includes expertise from a variety of disciplines..." But
when different people from different backgrounds work together,
disagreements can stall your team. How do you get your project
back on track?
The Problem With Swiping Sales Copy
Written by: Scott Bywater |
Distributed: 2009-12-03 |
Word Count: 480 |
Page Views: 335
| Votes: 5 |
Rating: 4.40
This is what people miss when they try to simply "swipe"
sales copy from another advertisement.
Equal Opportunity Pizza Ordering
Written by: Rudy Vener |
Distributed: 2007-10-19 |
Word Count: 629 |
Page Views: 823
| Votes: 8 |
Rating: 4.38
With online ordering, your menu and restaurant suddenly become
accessible to both the deaf and blind customers in your
community.
The Secret To Making Successful Business Connections
Written by: Kate Smalley |
Distributed: 2006-10-11 |
Word Count: 672 |
Page Views: 847
| Votes: 6 |
Rating: 4.00
If you have a hard time making successful business connections,
don't despair. Anyone can be good at meeting people-if they use
the right technique. The whole secret to making a positive
connection is knowing how to attract people and inspire them to
want to give you a chance.
How to Build a Really Great Business? (Super Success Secrets from a Legendary Business Master)
Written by: Chet Holmes |
Distributed: 2007-01-15 |
Word Count: 1523 |
Page Views: 904
| Votes: 7 |
Rating: 4.00
Times are tough. The economy is in a constant state of upheaval.
Is your company doing better than most? Are you placing greater
emphasis on pure performance?
How to Charge More and Get It!
Written by: Kendall SummerHawk |
Distributed: 2006-08-01 |
Word Count: 290 |
Page Views: 818
| Votes: 8 |
Rating: 3.88
Why do businesses undercharge for their service? Fear. Fear of
being rejected and fear of being disapproved of certainly. But
the real fear is of not being good enough. Here are some tips to
help you decide what the right price is for your products or
service.
Online Copywriting Makes Content as the King
Written by: Steven Gerber |
Distributed: 2006-12-11 |
Word Count: 560 |
Page Views: 978
| Votes: 7 |
Rating: 3.86
The inverted pyramid is basically the placing of 4 W's in the
primary sentences of the articles, supported by the other W and H
on the following discussions. Four W's consist of what, when,
where, and who. The other W which stands for why on the other
hand, follows on the succeeding paragraphs, including the
elaboration for the H which also stands for how, if necessary.
|
|
|
Article Statistics
|
Find This Article Title In The Search Engines:
Widow Search
Right Blinker
Google
Yahoo!
Zuula
Bing
Cuil
Last Distribution Date:
2009-07-15 13:24:00
Word Count: 788
Total Views: 476
Views This Month: 12
Views Last Month: 40
Article Rating: 2.14 of 5
Votes Cast: 7
Author Overall Stats:
Times Viewed Overall: 6897
Author Overall Rating: 2.64 of 5
Votes Cast Overall: 102
More Articles By This Author:
Articles On This Website
|
|
|
Article Reprint Rights
|

This work is licensed under a
Creative Commons License
You are not required to show the creative commons license notice when you reprint this work.
|
|