In Business Since 2001 We accept Paypal
Home Article Directory
More from Bill Platt
"Bill Platt for Book Authors" Youtube Channel
Training for Book Authors
Other Resources for Book Authors & Publishers
FictionPlots.com (350+ Plots & counting)
Please Support Our Advertisers

 
D9 Hosting


Negotiation - Basic Techniques for Telecom Expense Management

Copyright (c) 2009-2021

Everyone has to negotiate at one stage or another. These negotiations could be in the form of promotions, sales calls, hiring, and more. For companies, negotiations are in the form of contracts, business deals and cost management. The rule of thumb for most negotiations remains the same although the situation, process, and result may be different.

Negotiation: Basic Techniques

1. This is the most important aspect of any negotiation - never be unprepared. Understand the subject, your benefits and losses, and how the outcome will affect the organization.

2. To maintain an advantage, try to understand what the other party may tend to ask for or believe in. Get as much information as possible on their stance on the subject, what they are looking for and also what they are expecting from you in the offer. Understand the rationale behind their negotiation to get a better insight into their negotiation tactics.

3. Know the least you may need to settle for without incurring losses. You can also treat this as a yardstick to build up your negotiation tactics.

4. Show an openness, flexibility and willingness to talk about the negotiation.

5. Calmness and patience should be your armor. If you sense that you are losing control of yourself or the situation, take a break. Decisions made in anger are almost always wrong.

6. Be as clear as possible with your terms and conditions.

7. If you have the slightest instinct that someone is bluffing, insist on their providing the proof to support their claims.

8. Stressing the common goals is a good way of keeping the negotiations workable.

9. Listen attentively to understand better.

10. Concentrate on one particular issue at a time.

11. Do not consider negotiations as a win or lose proposition or that to win you have to take advantage of the other party. Remember negotiations are the basis of a long and, hopefully, fruitful relationship. Carrying over the animosity by cheating or taking advantage of each other will lead to failure in the long run.

12. If the offer seems even remotely acceptable to you, finalize the deal immediately. Do not give the other party a chance to ponder over things.

Contract Negotiations

Contract negotiation is an intrinsic part of any business arrangement. This is especially true with telecom, since telecom and telecom expense management is vital to business operations and is usually among the top five company expenditures. The bottom line of any successful business venture depends on good communications systems controlled by expert telecom expense management.

Unfortunately, small and medium size businesses frequently do not consider contract negotiation a part of telecommunications management. Often, various people such as the office manager or a systems engineer or the IT or HR department handle the communications. While they may be skilled professionals in their fields, their knowledge and experience in terms of telecom contract negotiation is quite limited. Too often, the need to acquire or operate through a telecom management network is never considered.

By adopting and implementing telecom contract negotiation and control techniques, an average company can save 10 to 30 percent of their annual telecom expense. A professional in telecom expense management carries certain requisites to the negotiating table that a non-telecom professional may not have. People experienced in telecom contract negotiation know that the rate is not the only variable and that, in fact, many more costs can lie hidden in the terms and conditions of the contract. A telecom consultant or auditor that deals regularly in contracts would know the telecom rate traps.

The best way to know your telecom network requirements is to perform a thorough circuit and services inventory of local and distant data and wireless devices that you have and whether they are being fully utilized. Break down your telecom expenses to the minutest detail and understand your trends and needs. Modifying, changing or stopping services should be an ongoing process.

Also consider the refunds and benefits (and loss) from reducing services. A telecom audit will help uncover refunds due to invoice errors, lower certain ongoing expenses, and reveal techniques to improve or optimize existing telecom networks. Getting this done with experienced telecom auditors will reap many great benefits.

The next task is to eliminate unused phone lines. On average, a company with a 100-employee workforce has plenty of phone lines and some of them may remain unused over a period of time while the company is still paying for their service. This alone can run into thousands of dollars annually. Negotiating a workable deal with the telephone company is the best solution for these problems. Having a few negotiating techniques up your sleeve might make the job easier but having an experienced telecom professional on your side will guarantee the best results possible.




About The Author: Shop Amazon - Top Gift Ideas
Nermine Shaker is a Partner at THE SYGNAL GROUP, a telecom consulting firm that offers telecom expense management, telecom auditing and VoIP management to businesses of all sizes. Find out how to lower your telecom expenses at http://www.SygnalGroup.com/ or visit our blog at http://www.TelecomExpertise.com/

VOTE ON THIS ARTICLE
Needs Work >> 0 - 1 - 2 - 3 - 4 - 5 << Excellent Article

Tell our authors what you think about their article.



Top-Level Category: Business Offline Articles

10 Most Recent Articles Written by Nermine Shaker

Why Your Business Needs A Telecom Audit
Written by: Nermine Shaker | Distributed: 2009-10-22 | Word Count: 764 | Page Views: 3750 | Votes: 3 | Rating: 1.67
Every new technology brings new problems and challenges. Much as computers introduced a whole range of compatibility issues and headaches for early adopters, modern telecom technologies have raised a range of new issues.

Video Conferencing -- Will It Work for My Company?
Written by: Nermine Shaker | Distributed: 2009-10-16 | Word Count: 843 | Page Views: 3273 | Votes: 3 | Rating: 1.33
One of the wonders of modern technology is the ability to use audio and video services to facilitate discussions between people in different locations. This ability, known as video conferencing, can be a major convenience in a world where communication across the globe is necessary.

Hosted PBX - What Is It and Do I Want One?
Written by: Nermine Shaker | Distributed: 2009-10-14 | Word Count: 882 | Page Views: 2984 | Votes: 4 | Rating: 1.00
You know how important telecommunication services are to your business. They let you communicate efficiently with colleagues, workers and customers. They also allow you to serve your customers' needs directly by giving them direct access to your goods and services.

Understanding Your Telecom Bill
Written by: Nermine Shaker | Distributed: 2009-09-30 | Word Count: 1271 | Page Views: 3321 | Votes: 6 | Rating: 2.33
For most business owners, just looking at your phone bill can cause panic or dread. Instead of checking line by line for accuracy in the invoice, you probably look at the total, sigh, and write a check. With all the new services available, you need to understand your invoice so you don't get overcharged or billed for something you're not getting.

Telecom Expense Management - Spotting Telecom Billing Errors
Written by: Nermine Shaker | Distributed: 2009-09-03 | Word Count: 932 | Page Views: 4415 | Votes: 4 | Rating: 1.75
Whether a business has only ten employees making a few long distance calls a day, or is a burgeoning enterprise with hundreds of employees conducting thousands of calls and data transfers every hour, it is important for that business to carefully manage their telecommunication costs.

5 Questions to Ask When Choosing a Telecom Consulting Firm
Written by: Nermine Shaker | Distributed: 2009-09-03 | Word Count: 884 | Page Views: 4420 | Votes: 4 | Rating: 1.00
With all the different aspects involved in telecommunications for today's businesses, hiring a telecom consultant firm is a necessity. With the advent of computers and high-speed Internet, there are many choices for a company's telecom needs. It is important not only to keep up to date on the latest telecom technology but also to do so in the most cost-effective way; otherwise, a company will lose out in today's competitive market.

Project Management Basics for Telecom
Written by: Nermine Shaker | Distributed: 2009-09-01 | Word Count: 841 | Page Views: 3622 | Votes: 4 | Rating: 2.00
Telecom projects, like any other project, need special attention if you want the project to be successful and done on a schedule. One way to proceed on a telecom project is to hire a telecom management professional to oversee the project. Another way is to use a project management software program. In this article, we will review your options for telecom management projects.

Hosted PBX - Is It Right For Your Company?
Written by: Nermine Shaker | Distributed: 2009-08-28 | Word Count: 755 | Page Views: 3709 | Votes: 6 | Rating: 1.50
Today there is a better alternative available to the traditional PBX phone. This alternative is hosted PBX systems. PBX stands for Private Branch eXchange. With traditional PBX, an incoming call can be routed through switchboard hardware to different extensions throughout the company. This hardware is usually kept somewhere on company premises.

Tame Your Telecom Spending
Written by: Nermine Shaker | Distributed: 2009-08-19 | Word Count: 872 | Page Views: 2876 | Votes: 6 | Rating: 1.50
Telecom spending can be a very large part of a company's operating costs. Companies are always looking to keep their costs under control and telecom spending is one of the more difficult areas to manage.

Telecom Disaster Planning - What You Need to Know to Get Started
Written by: Nermine Shaker | Distributed: 2009-08-05 | Word Count: 780 | Page Views: 2702 | Votes: 13 | Rating: 1.85
What if your company couldn't use its computers for a day? How about your phones? Any phone system outage, even if it's a short one, could result in financial losses and inconvenience for your business. Can you afford this disruption? Most businesses can't.

All of Author's Articles on this site:

Most Recent "Business Offline" Articles

How To Build a Strong and Powerful Business During a Recession
Written by: Trey McMartin | Distributed: 2011-11-10 | Word Count: 987 | Page Views: 5755 | Votes: 6 | Rating: 0.83
During a recession, most business owners pull the reins on advertising budgets, fearful of what tomorrow might bring... Those who remain fearful have forgotten what made them the success they are today... They have forgotten that they have a God-given talent to overcome the incredible obstacles in their paths.

SEO Lessons from Local Businesses
Written by: Trey McMartin | Distributed: 2011-11-09 | Word Count: 945 | Page Views: 5858 | Votes: 5 | Rating: 0.40
More than once in the six years that I have been providing SEO services for websites, I have had the opportunity to discuss with individual business owners their search engine optimization needs. Now and again, I run across an individual business owner who is quick to say that SEO is absolutely worthless. When confronted with such an absolute statement, I like to press for details. It has been my experience that people who speak in negative absolutes will have a horror story to share.

Where Will FDA Target Next? What IVD Manufacturers Should Know Before Their Next FDA Audit
Written by: Norm Howe | Distributed: 2011-09-12 | Word Count: 706 | Page Views: 537
Medical device manufacturers are always interested in knowing what FDA's next area of focus will be. Well, if you're an In Vitro Diagnostic manufacturer you might review your measurement systems.

Online Fax - 10 Reasons To Get An Online Fax Service
Written by: Titus Hoskins | Distributed: 2011-09-12 | Word Count: 560 | Page Views: 542
Online faxing is the new more modern way to fax. If you or your company is not using an online fax service, here are 10 good reasons why you should get it.

Best Effort Essential for the Job Interview
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-30 | Word Count: 676 | Page Views: 632
Interviewing will determine if you are the right person for the job. These tips will help you make the job interview a success.

Go Green With Your Career Search
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-28 | Word Count: 636 | Page Views: 4622 | Votes: 4 | Rating: 0.50
Many of the qualities of green living, like recycling and sustainability, can apply to a career search, even if the career is not directly associated with green industries.

ReCareer in the Second-half of Life
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-26 | Word Count: 525 | Page Views: 4620 | Votes: 5 | Rating: 1.20
Many of us worked the first half of our life to "fit" the job description. ReCareering is about finding the right fit, being selective, being creative, being fulfilled and being intentional about how you spend your time.

Up in the Air
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-24 | Word Count: 678 | Page Views: 598
When looking for work or changing careers, go beyond researching on the internet and reading articles. Find out how you can learn from the art of listening and having a conversation.

Salon and Spa Owners: Which Monk Are You?
Written by: Dan Lok | Distributed: 2011-07-05 | Word Count: 477 | Page Views: 5345 | Votes: 7 | Rating: 1.00
Too many salon and spa owners are carrying around a lot hurts, regrets, guilt, past failures and fears about the future. But no one is forcing you to carry these emotional rocks, so put that sack down!

The Single Most Profitable Day You Spend on Your Spa or Salon!
Written by: Dan Lok | Distributed: 2011-06-30 | Word Count: 470 | Page Views: 5636 | Votes: 5 | Rating: 0.20
Salon and spa owners need to combine their marketing plan with marketing systems. A marketing calendar plans out strategies for a year, and is instrumental to the success of your spa or salon.

Most Viewed "Business Offline" Articles

How To Write A 300 Page Book In Four Months
Written by: Mark Silver | Distributed: 2008-07-15 | Word Count: 821 | Page Views: 39613 | Votes: 8 | Rating: 1.38
There's a lot of hoopla about becoming an author of your very own business book. The promise of fame and fortune is very alluring. Yet your book remains perpetually 'about to be' written. Meanwhile your business has ground to a halt. Hmmm... might there be a better way to get a book written?

The Best Marketing Book I've Ever Read (You'll Be Surprised)
Written by: Judy Murdoch | Distributed: 2007-05-09 | Word Count: 1522 | Page Views: 36657 | Votes: 17 | Rating: 3.18
From time to time someone asks me to recommend marketing books. Here's one of my favorite marketing books that always surprises people. Curious? Read on.

The Bizarre History Of The HOLLYWOOD Sign
Written by: Morris Timlen | Distributed: 2008-11-05 | Word Count: 1211 | Page Views: 34254 | Votes: 30 | Rating: 2.70
The most famous sign in the history of mankind is the one that graces the side of the hill above Hollywood, California. As famous a landmark as the Christ the Redeemer statue in Rio De Janeiro, the Eiffel Tower in Paris France, the Great Pyramid of Giza in Egypt, The Church of the Savior on Blood in Saint Petersburg Russia, and the Statue Of Liberty in New York City, the Hollywood sign is known around the world as the symbol of the American movie industry.

What Does It Take To Be A Successful Salesman?
Written by: Casey Moher | Distributed: 2008-08-05 | Word Count: 930 | Page Views: 26840 | Votes: 84 | Rating: 3.17
In the course of my average workweek, I meet people who tell me that they have no sales experience, and very literally, many will tell me that they could not sell if their lives depended on it. Do you fit into this mold? Do you seriously believe that you can sell me on the idea that you cannot sell things?

The Future of the Office Photocopier Industry
Written by: Jennifer Robinson | Distributed: 2010-07-29 | Word Count: 635 | Page Views: 15284 | Votes: 39 | Rating: 2.00
Since Xerox first invented and sold the first commercial photocopy machine companies and organisations have paid for use of the machine on a cost per copy basis. This has traditionally included full maintainance and toner supplied under a service agreement. In-fact the office photocopier is unique in the fact its one of the only pieces of equipment that comes without a warranty from new. But photocopier expert Online Connect UK claim all that is about to change.

Never Write A 'Thank You' Letter Again
Written by: Perry Maisin | Distributed: 2008-08-12 | Word Count: 971 | Page Views: 14409 | Votes: 22 | Rating: 2.09
When I was in graduate school, I had a friend who interviewed at fortune 500 companies and succeeded at landing a great job. One day, I saw him sitting in the student union with a stack of cards. The cards said 'thank you'. He opened each card and signed his name. The inside of the card was blank. I asked him what he was doing and he told me that it was important to send a 'thank you' to every person you interviewed with. He believed that that was the difference between getting the job and being passed over.

Selecting Between a 401(k) And 403(b) For a Nonprofit
Written by: Daniel Lamaute | Distributed: 2007-10-11 | Word Count: 333 | Page Views: 13979 | Votes: 22 | Rating: 2.27
Newly released IRS regulations impose several new requirements and fiduciary responsibilities on employers with 403(b) plans. While the regulations generally don't take effect until January 1, 2009, there are some provisions that apply sooner.

Conducting Effective Career Aspiration Discussions with Employees
Written by: Andria L. Corso | Distributed: 2010-03-10 | Word Count: 690 | Page Views: 13017 | Votes: 12 | Rating: 1.33
Enhance your talent management and development programs through conducting career aspiration discussions with your employees. Find out where they want to grow their career to determine if it matches your business needs. This will enable you to differentiate your employee development to grow the future leaders of your company.

Top Ten Personal Habits
Written by: Laurel Vespi | Distributed: 2009-09-08 | Word Count: 427 | Page Views: 12655 | Votes: 12 | Rating: 2.08
Successful people have a regular routine of daily or weekly habits that reinforce the things that are most important to them. By practicing a set of personal success habits, they maintain a positive outlook, keep focused on their priorities, have more energy, and a greater sense of satisfaction with life.

Pitch A No-Hitter With Baseball-Themed Flower Gifts
Written by: Wesley Berry, AAF | Distributed: 2007-12-25 | Word Count: 413 | Page Views: 11226 | Votes: 21 | Rating: 1.52
Want to send a gift to the baseball fan in your life that's sure to knock one out of the park? Send flowers with a baseball theme! Everyone loves flowers and when you personalize them to include the recipient's favorite hobbies, like baseball, they're sure to make an even greater impression.

Highest Ranked "Business Offline" Articles

Equal Opportunity Pizza Ordering
Written by: Rudy Vener | Distributed: 2007-10-19 | Word Count: 629 | Page Views: 4865 | Votes: 10 | Rating: 3.60
With online ordering, your menu and restaurant suddenly become accessible to both the deaf and blind customers in your community.

Lone Wolf --- Lead Wolf: The Evolution of Leadership
Written by: Rick Johnson | Distributed: 2006-07-20 | Word Count: 1826 | Page Views: 3944 | Votes: 19 | Rating: 3.47
Family owned organizations, both small and large, with succession issues, family preparation and second and third generation leadership issues have been subjected to the evolution of leadership. These organizations are often founded by an aggressive, highly talented entrepreneur. Many of the principles of leadership that helped build the success that the organization enjoyed in the past is not the type of leadership that will maintain that success through generations of ownership.

Why 'Closing' Is Not The Most Important Part Of Making A Sale
Written by: Scott Bywater | Distributed: 2006-08-29 | Word Count: 553 | Page Views: 5604 | Votes: 25 | Rating: 3.44
If you ever thought that 'closing' was the single most important key to sales success, then pay close attention, because what I'm about to share may surprise you. Let me explain:

What Makes You So Great?
Written by: Judy Murdoch | Distributed: 2006-10-04 | Word Count: 640 | Page Views: 3425 | Votes: 16 | Rating: 3.38
The other day I was discussing marketing options with a client and she said something that shocked me. I was shocked because this client founded and runs an extremely successful consulting practice and works with an elite roster of Fortune 100 companies.

Get the Balance Right
Written by: Rich Thawley | Distributed: 2009-01-28 | Word Count: 638 | Page Views: 3463 | Votes: 15 | Rating: 3.33
Do you build your business around your family or your family around your business? The choice is yours.

You Can Turn Complaints into Cash!
Written by: Judy Murdoch | Distributed: 2006-08-08 | Word Count: 795 | Page Views: 5953 | Votes: 26 | Rating: 3.31
Most of us don't like listening to complaints. We can't imagine the value in listening to someone rant and rage about something they're dissatisfied with. But here 's a secret: There's gold in those complaints—-if—-you know what to listen for.

Delegate Or Die: 6 Steps For Business Growth
Written by: Rick Sloboda | Distributed: 2007-05-08 | Word Count: 366 | Page Views: 3187 | Votes: 24 | Rating: 3.29
To achieve business growth, you need to focus on your strengths and hire others to take care of the rest. Unfortunately, entrepreneurs often fail to employ this fundamental business growth strategy. Here are six steps to help you delegate successfully.

Whose Restaurant Can You Find Online?
Written by: Rudy Vener | Distributed: 2007-07-09 | Word Count: 640 | Page Views: 4524 | Votes: 7 | Rating: 3.29
What is so significant about Pizza Hut's latest TV commercial?

Why Businesses Need Receivable Factoring In Cash Flow Management
Written by: Toby Seibert | Distributed: 2007-08-08 | Word Count: 866 | Page Views: 6150 | Votes: 7 | Rating: 3.29
In today's business environment, many businesses need to fine-tune the process of getting paid on invoices, in order to improve their cash on hand. Improving cash flow can be an ongoing challenge for businesses of all sizes, and it is an issue that must be addressed to ensure the long-term viability of the business.

Boost Retention And Referrals In Your Insurance Agency
Written by: Stephanie Cunningham | Distributed: 2007-10-23 | Word Count: 707 | Page Views: 2157 | Votes: 7 | Rating: 3.29
If you have ever stayed at a nice hotel, then you have probably seen the hotel's Concierge. The role of the Concierge is to assist guests with information and service to enhance their stay. What would happen if you took the idea of the Concierge and applied it to the way you service your agency clients?











Download an eBook today
 
Directory Navigation
Locate By Category:

ALL Categories
Arts & Crafts
Arts & Entertainment
Automotive
Business - Offline
Business - Online
Career
Computers
Education
Family
Finance
Food & Drink
Health & Wellness
Home & Garden
Humor
Internet
Nature & Pets
Real Estate
Religion
Self Improvement
Shopping
Society
Sports & Recreation
Technology
Travel & Leisure
Uncategorized
World Events
Writing & Speaking

Change Number of Results:
50 - 100 - 200 - 500
Article Reprint Rights
Creative Commons License

This work is
licensed under a
Creative Commons
License


You are not required to show the creative commons license notice when you reprint this work.
Article Statistics
Word Count: 795

Total Views: 4413

Article Rating: 2.67 of 5
Votes Cast: 15

More Articles By Author:



Last Distribution Date:
2009-09-01 12:24:00

Internal ID: #6961





All Articles are Copyright © 2001-2021 of the Defined Authors.

All other material and images on this site are:
Copyright © 2001-2021, ThePhantomWriters.com