|
Article Directory
|
+ Authors
+ Articles
|
|
|
|
The Selling Power of Customer Testimonials
Copyright (c) 2006-2012 Kate Smalley
Customer testimonials can provide a positive and compelling endorsement of your products and services. They can add power to your claims about your product because they come from an unpaid, unbiased source: a customer. And they're a key strategy to building consumer confidence and sales.
Making purchasing decisions can be intimidating-especially online where you can't touch or "test" products prior to sale. Before buying a product, people often want to know if the product actually does what it promises, if the company is reputable and if the website is secure. That's where customer testimonials come in.
Customer testimonials provide answers to important questions, build trust and close sales. And research shows that consumers often rely on customer testimonials when making purchasing decisions. In fact, testimonials have been known to increase sales by as much as 250 percent. In short, testimonials sell.
Components of a Testimonial
Testimonials generally include comments, a full name and descriptive identifier, such as a professional or informal title. Each of these elements is important to the anatomy of a testimonial for unique reasons.
Comments from customers-preferably placed inside direct quotes-deliver a powerful endorsement because they are unbiased. Attaching a complete name to clearly identify customers adds validity and punch. You might even include the person's city and state. And providing a descriptive title can add even more weight, especially if the person has particular relevance to the product/service being endorsed.
How to Collect Testimonials
Collecting testimonials is relatively easy, as most satisfied customers will be eager to help. The most direct way to obtain testimonials is to simply ask. Whenever you complete a project with a customer, ask what they liked best about your product or service. You can gather their comments by telephone, blog, email, postcard or letter.
You can also gather feedback by providing a free trial to select users in your target market. Then ask them what they liked, didn't like and their suggestions for improvement. Along the same lines, you could offer product trials or samples to an industry expert who is well suited to judge how your product works.
Regardless of how you acquire customers' comments, always get permission to use their testimonials in your marketing materials. Better yet, have them sign a release form granting their permission.
How to Use Testimonials
You can put testimonials to work in all your marketing materials. Offline, testimonials can enliven brochures, print ads, posters and newsletters. Online, they can be an ideal way to enhance your web content. You can group them on a single web page or sprinkle them throughout your website.
You can use testimonials to emphasize key benefits of your product or service. But for the biggest impact, they should also quantify those benefits. For example, "Product X is less expensive and more effective than other similar products on the market. It cost 20 percent less and has help my company save 30 percent in labor costs."
Remember, the words of satisfied customers are powerful tools for building trust, your reputation and sales. So start harnessing the power of testimonials for your business today!
Follow "The Phantom Writers" on Twitter
(@phantomwriters)
to be notified when new articles are made available.
VOTE ON THIS ARTICLE
Needs Work >>
0 -
1 -
2 -
3 -
4 -
5
<< Excellent Article
Tell our authors what you think about their article.
|
Top-Level Category: Business Offline Articles || Related Categories: Business Online Articles
10 Most Recent Articles Written by Kate Smalley
The Importance Of Effective Follow-up
Written by: Kate Smalley |
Distributed: 2007-01-15 |
Word Count: 493 |
Page Views: 4064
| Votes: 9 |
Rating: 3.44
Marketing experts say that following up with clients is crucial
to successful selling because most prospects do not buy the first
time, according to Aweber, a leading autoresponder company.
People must encounter a marketing message multiple times before
making a purchasing decision.
Are you Master of your Own Domain?
Written by: Kate Smalley |
Distributed: 2006-12-07 |
Word Count: 489 |
Page Views: 1106
| Votes: 7 |
Rating: 2.14
Who owns your domain name? Oftentimes customers will approach me
after they have already chosen a domain name. What I investigate
first is who actually owns that domain name. I no longer ask the
customer directly, because 99.9% of the time the response is
always "I do" when in fact many of them unwittingly do not.
Considering the Importance of Corporate Culture
Written by: Kate Smalley |
Distributed: 2006-11-07 |
Word Count: 465 |
Page Views: 2405
| Votes: 10 |
Rating: 2.90
When it comes to sizing up job candidates, cultural fit is just
as important to consider as qualifications.
The Secret To Making Successful Business Connections
Written by: Kate Smalley |
Distributed: 2006-10-11 |
Word Count: 672 |
Page Views: 1661
| Votes: 6 |
Rating: 4.00
If you have a hard time making successful business connections,
don't despair. Anyone can be good at meeting people-if they use
the right technique. The whole secret to making a positive
connection is knowing how to attract people and inspire them to
want to give you a chance.
Web Content Is Vital To Having an Effective Web Site
Written by: Kate Smalley |
Distributed: 2006-09-13 |
Word Count: 603 |
Page Views: 1227
| Votes: 7 |
Rating: 3.00
An appealing design will pull people into your web site, but
it's the content that will make them stick and become buyers. In
other words: Pictures tell, but words sell. That's why your
content is one of the most important elements of your web site.
Benefits of Working from Home
Written by: Kate Smalley |
Distributed: 2006-07-06 |
Word Count: 427 |
Page Views: 1296
| Votes: 9 |
Rating: 2.89
If you've ever dreamed of working from home in shorts and a
T-shirt, you're not alone. There are more than 50 million
Americans working at least part-time from residences, enjoying
convenience, tax deductions and other valuable benefits. But not
every business is suited to operate at home, experts say.
Hiring the Right Candidate for the Job and Your Company
Written by: Kate Smalley |
Distributed: 2006-05-07 |
Word Count: 0 |
Page Views: 1
Increasingly, companies are evaluating job candidates on how
well they fit their corporate culture - not just the job.
It's an important consideration, as shrinking budgets and
economic uncertainty put a squeeze on corporate environments
and demand smarter hiring practices.
Being Self-Employed Brings You a Whole New Level of Stress Management
Written by: Kate Smalley |
Distributed: 2006-05-07 |
Word Count: 0 |
Page Views: 1
Being self-employed, or freelancing is a truly unique
environment in which to work. Basically, you wake up every
morning and *reinvent the wheel.* That means that you begin
every day knowing that you'll be required to provide your
customers with something they feel that they can't live
without. That's not an easy thing for your stress level to
handle.
10 Key Strategies for Maintaining a Positive Attitude at Work and Home
Written by: Kate Smalley |
Distributed: 2006-05-05 |
Word Count: 0 |
Page Views: 1
Having a positive attitude is an important component of business
productivity. When we view ourselves positively, we accept who we
are and enable ourselves to soar to the greatest heights. Here are
10 essential strategies for maintaining a positive attitude at
work and home.
Five Steps to Successful Online Selling
Written by: Kate Smalley |
Distributed: 2006-04-11 |
Word Count: 0 |
Page Views: 1
Each year, Internet users purchase billions of dollars worth
of products and services online, according to Web researcher
eMarketer. Is your business getting its share of the pie?
You can capitalize on the power of the Internet, if you follow
these four important steps to successful online selling.
All of Author's Articles on this site: Kate Smalley Articles
Most Recent "Business Offline" Articles
How To Build a Strong and Powerful Business During a Recession
Written by: Trey McMartin |
Distributed: 2011-11-10 |
Word Count: 987 |
Page Views: 466
During a recession, most business owners pull the reins on
advertising budgets, fearful of what tomorrow might bring...
Those who remain fearful have forgotten what made them the
success they are today... They have forgotten that they have
a God-given talent to overcome the incredible obstacles in
their paths.
SEO Lessons from Local Businesses
Written by: Trey McMartin |
Distributed: 2011-11-09 |
Word Count: 945 |
Page Views: 871
More than once in the six years that I have been providing
SEO services for websites, I have had the opportunity to
discuss with individual business owners their search engine
optimization needs. Now and again, I run across an
individual business owner who is quick to say that SEO is
absolutely worthless. When confronted with such an absolute
statement, I like to press for details. It has been my
experience that people who speak in negative absolutes will
have a horror story to share.
Where Will FDA Target Next? What IVD Manufacturers Should Know Before Their Next FDA Audit
Written by: Norm Howe |
Distributed: 2011-09-12 |
Word Count: 706 |
Page Views: 353
Medical device manufacturers are always interested in knowing
what FDA's next area of focus will be. Well, if you're an In
Vitro Diagnostic manufacturer you might review your measurement
systems.
Online Fax - 10 Reasons To Get An Online Fax Service
Written by: Titus Hoskins |
Distributed: 2011-09-12 |
Word Count: 560 |
Page Views: 366
Online faxing is the new more modern way to fax. If you or your
company is not using an online fax service, here are 10 good
reasons why you should get it.
Best Effort Essential for the Job Interview
Written by: Barbara Wulf MS, ACC, CPCC |
Distributed: 2011-07-30 |
Word Count: 676 |
Page Views: 445
Interviewing will determine if you are the right person for the
job. These tips will help you make the job interview a success.
Go Green With Your Career Search
Written by: Barbara Wulf MS, ACC, CPCC |
Distributed: 2011-07-28 |
Word Count: 636 |
Page Views: 361
Many of the qualities of green living, like recycling and
sustainability, can apply to a career search, even if the
career is not directly associated with green industries.
ReCareer in the Second-half of Life
Written by: Barbara Wulf MS, ACC, CPCC |
Distributed: 2011-07-26 |
Word Count: 525 |
Page Views: 423
| Votes: 1 |
Rating: 3.00
Many of us worked the first half of our life to "fit" the
job description. ReCareering is about finding the right fit,
being selective, being creative, being fulfilled and being
intentional about how you spend your time.
Up in the Air
Written by: Barbara Wulf MS, ACC, CPCC |
Distributed: 2011-07-24 |
Word Count: 678 |
Page Views: 426
When looking for work or changing careers, go beyond researching
on the internet and reading articles. Find out how you can learn
from the art of listening and having a conversation.
Salon and Spa Owners: Which Monk Are You?
Written by: Dan Lok |
Distributed: 2011-07-05 |
Word Count: 477 |
Page Views: 464
Too many salon and spa owners are carrying around a lot
hurts, regrets, guilt, past failures and fears about the
future. But no one is forcing you to carry these emotional
rocks, so put that sack down!
The Single Most Profitable Day You Spend on Your Spa or Salon!
Written by: Dan Lok |
Distributed: 2011-06-30 |
Word Count: 470 |
Page Views: 569
Salon and spa owners need to combine their marketing plan
with marketing systems. A marketing calendar plans out
strategies for a year, and is instrumental to the success of
your spa or salon.
Most Viewed "Business Offline" Articles
How To Write A 300 Page Book In Four Months
Written by: Mark Silver |
Distributed: 2008-07-15 |
Word Count: 821 |
Page Views: 36741
| Votes: 6 |
Rating: 1.83
There's a lot of hoopla about becoming an author of your very
own business book. The promise of fame and fortune is very
alluring. Yet your book remains perpetually 'about to be'
written. Meanwhile your business has ground to a halt. Hmmm...
might there be a better way to get a book written?
The Best Marketing Book I've Ever Read (You'll Be Surprised)
Written by: Judy Murdoch |
Distributed: 2007-05-09 |
Word Count: 1522 |
Page Views: 33878
| Votes: 15 |
Rating: 3.60
From time to time someone asks me to recommend marketing books.
Here's one of my favorite marketing books that always surprises
people. Curious? Read on.
The Bizarre History Of The HOLLYWOOD Sign
Written by: Morris Timlen |
Distributed: 2008-11-05 |
Word Count: 1211 |
Page Views: 28586
| Votes: 22 |
Rating: 3.32
The most famous sign in the history of mankind is the one that
graces the side of the hill above Hollywood, California. As
famous a landmark as the Christ the Redeemer statue in Rio De
Janeiro, the Eiffel Tower in Paris France, the Great Pyramid of
Giza in Egypt, The Church of the Savior on Blood in Saint
Petersburg Russia, and the Statue Of Liberty in New York City,
the Hollywood sign is known around the world as the symbol of the
American movie industry.
What Does It Take To Be A Successful Salesman?
Written by: Casey Moher |
Distributed: 2008-08-05 |
Word Count: 930 |
Page Views: 16093
| Votes: 68 |
Rating: 3.16
In the course of my average workweek, I meet people who tell me
that they have no sales experience, and very literally, many
will tell me that they could not sell if their lives depended on
it. Do you fit into this mold? Do you seriously believe that you
can sell me on the idea that you cannot sell things?
Selecting Between a 401(k) And 403(b) For a Nonprofit
Written by: Daniel Lamaute |
Distributed: 2007-10-11 |
Word Count: 333 |
Page Views: 6841
| Votes: 17 |
Rating: 2.65
Newly released IRS regulations impose several new requirements
and fiduciary responsibilities on employers with 403(b) plans.
While the regulations generally don't take effect until January
1, 2009, there are some provisions that apply sooner.
Pitch A No-Hitter With Baseball-Themed Flower Gifts
Written by: Wesley Berry, AAF |
Distributed: 2007-12-25 |
Word Count: 413 |
Page Views: 6112
| Votes: 16 |
Rating: 1.94
Want to send a gift to the baseball fan in your life that's sure
to knock one out of the park? Send flowers with a baseball
theme! Everyone loves flowers and when you personalize them to
include the recipient's favorite hobbies, like baseball,
they're sure to make an even greater impression.
Never Write A 'Thank You' Letter Again
Written by: Perry Maisin |
Distributed: 2008-08-12 |
Word Count: 971 |
Page Views: 5871
| Votes: 17 |
Rating: 2.29
When I was in graduate school, I had a friend who interviewed at
fortune 500 companies and succeeded at landing a great job. One
day, I saw him sitting in the student union with a stack of
cards. The cards said 'thank you'. He opened each card and
signed his name. The inside of the card was blank. I asked him
what he was doing and he told me that it was important to send a
'thank you' to every person you interviewed with. He believed
that that was the difference between getting the job and being
passed over.
Conducting Effective Career Aspiration Discussions with Employees
Written by: Andria L. Corso |
Distributed: 2010-03-10 |
Word Count: 690 |
Page Views: 5332
| Votes: 8 |
Rating: 1.88
Enhance your talent management and development programs
through conducting career aspiration discussions with your
employees. Find out where they want to grow their career to
determine if it matches your business needs. This will
enable you to differentiate your employee development to
grow the future leaders of your company.
The Pros And Cons Of Postcard Marketing-direct marketing offline
Written by: Cheryl Miller |
Distributed: 2006-11-29 |
Word Count: 675 |
Page Views: 4001
| Votes: 5 |
Rating: 2.60
Postcard marketing is one of the oldest methods of marketing. Its
concept is simple but can be quite effective. It is just sending
out your message to your mailing list on a postcard. Postcard
marketing is a powerful and cost effective way to advertise and
will keep building in momentum when done correctly.
The Tea Room Business Plan – First Steps And Start Up Basics
Written by: Marcus Stout |
Distributed: 2007-03-22 |
Word Count: 1218 |
Page Views: 3703
| Votes: 19 |
Rating: 2.63
Every venture starts with the first steps and a business plan for
a quality tea room is no exception. Well thought out first steps,
properly implemented, will pay dividends in the business
operations of the tea room in later years.
Highest Ranked "Business Offline" Articles
Why Businesses Need Receivable Factoring In Cash Flow Management
Written by: Toby Seibert |
Distributed: 2007-08-08 |
Word Count: 866 |
Page Views: 1887
| Votes: 5 |
Rating: 4.60
In today's business environment, many businesses need to
fine-tune the process of getting paid on invoices, in order to
improve their cash on hand. Improving cash flow can be an ongoing
challenge for businesses of all sizes, and it is an issue that
must be addressed to ensure the long-term viability of the
business.
Whose Restaurant Can You Find Online?
Written by: Rudy Vener |
Distributed: 2007-07-09 |
Word Count: 640 |
Page Views: 1550
| Votes: 5 |
Rating: 4.40
What is so significant about Pizza Hut's latest TV commercial?
Business School for Non-Business Minds: Got a NAICS Number?
Written by: Melissa Mashtonio |
Distributed: 2008-04-15 |
Word Count: 423 |
Page Views: 1637
| Votes: 5 |
Rating: 4.40
I’m a journalist. I spent a lot of my career in the news
business. As my career has progressed, I’ve spent time at small
and large companies, and I have sat through dozens of business
meetings wondering what the heck the “money” people are talking
about. They used acronyms as if they were a foreign language.
The Problem With Swiping Sales Copy
Written by: Scott Bywater |
Distributed: 2009-12-03 |
Word Count: 480 |
Page Views: 1062
| Votes: 5 |
Rating: 4.40
This is what people miss when they try to simply "swipe"
sales copy from another advertisement.
Equal Opportunity Pizza Ordering
Written by: Rudy Vener |
Distributed: 2007-10-19 |
Word Count: 629 |
Page Views: 1547
| Votes: 8 |
Rating: 4.38
With online ordering, your menu and restaurant suddenly become
accessible to both the deaf and blind customers in your
community.
The Secret To Making Successful Business Connections
Written by: Kate Smalley |
Distributed: 2006-10-11 |
Word Count: 672 |
Page Views: 1661
| Votes: 6 |
Rating: 4.00
If you have a hard time making successful business connections,
don't despair. Anyone can be good at meeting people-if they use
the right technique. The whole secret to making a positive
connection is knowing how to attract people and inspire them to
want to give you a chance.
How to Build a Really Great Business? (Super Success Secrets from a Legendary Business Master)
Written by: Chet Holmes |
Distributed: 2007-01-15 |
Word Count: 1523 |
Page Views: 1647
| Votes: 7 |
Rating: 4.00
Times are tough. The economy is in a constant state of upheaval.
Is your company doing better than most? Are you placing greater
emphasis on pure performance?
Get the Balance Right
Written by: Rich Thawley |
Distributed: 2009-01-28 |
Word Count: 638 |
Page Views: 1499
| Votes: 11 |
Rating: 3.91
Do you build your business around your family or your family
around your business? The choice is yours.
Online Copywriting Makes Content as the King
Written by: Steven Gerber |
Distributed: 2006-12-11 |
Word Count: 560 |
Page Views: 1671
| Votes: 7 |
Rating: 3.86
The inverted pyramid is basically the placing of 4 W's in the
primary sentences of the articles, supported by the other W and H
on the following discussions. Four W's consist of what, when,
where, and who. The other W which stands for why on the other
hand, follows on the succeeding paragraphs, including the
elaboration for the H which also stands for how, if necessary.
Interview Coaching: A Home-Based Business on the Cutting Edge
Written by: Carole Martin |
Distributed: 2007-08-24 |
Word Count: 1400 |
Page Views: 1413
| Votes: 7 |
Rating: 3.86
You name it - Blackberry, Skype Connection, Cell Phone, iPhone -
these are the tools of this trade. Who would believe that someone
with a home-based business could reach out to someone in a far
away country and work with a client via a Blackberry and a cell
phone?
|
|
|
Article Reprint Rights
|

This work is licensed under a
Creative Commons License
You are not required to show the creative commons license notice when you reprint this work.
|
|
Article Statistics
|
Word Count: 512
Total Views: 1282
Views This Month: 31
Views Last Month: 28
Article Rating: 2.11 of 5
Votes Cast: 9
Author Overall Stats:
Times Viewed Overall: 13522
Author Rating: 2.83 of 5
Votes Cast Overall: 64
More Articles By Author:
Articles On This Website
Article Title Search:
Widow Search
Right Blinker
Google
Yahoo!
Zuula
Bing
Cuil
Last Distribution Date:
2006-06-20 10:36:00
|
|
|