In Business Since 2001 We accept Paypal
Home Article Directory
More from Bill Platt
"Bill Platt for Book Authors" Youtube Channel
Training for Book Authors
Sites Owned by Bill Platt

 
D9 Hosting


Organizational Leadership Report On Increasing Business Productivity

Copyright (c) 2007-2019

A Journey into the Heroic Environment: A Personal Guide to Creating a Work Environment Built on Shared Values, 3rd Edition Rob Lebow (SelectBooks, New York 2004 1590790618) $21.95 REVIEWED BY SHARIF KHAN

Living in what Alan Greenspan called an era of "infectious greed" with corporate titans facing serious jail time, Ex-WorldCom CEO, Bernard Ebbers, leading the way facing life behind bars, and sobering laws in place such as the Sarbanes-Oxley Act making ethics and values increasingly important components in every organization, it would do well to learn how to help organizations create heroic environments based on higher standards of excellence. Mr. Rob Lebow, former Director of Corporate Communications for Microsoft, with over twenty years experience helping companies implement his Shared Values Process to create what he calls, a Freedom-Based Workplace, attempts to do just that for readers in his book, "A Journey into the Heroic Environment."

Resurrecting an abandoned, 'failed,' 1972 study, undertaken by graduate students from the social psychology department of a major United States university, with over 17 million survey responses from workers and managers in 40 countries and over 32 Standard Industrial Codes, that was not able to reveal any conclusive connection between job satisfaction and individual or organizational performance, Mr. Lebow's research team started their own investigation. Bringing a fresh perspective to the study, Lebow realized that the key to solving the mystery of overcoming cultural challenges to create exceptional levels of performance, was not going to be found in the hard numbers and statistics of the survey, but in the actual, literal comments of all the participants.

Using this creative intelligence, Lebow indexed the most often addressed topics in all the discarded surveys by country. And the revelation was that all the surveys from the different countries mentioned the same subjects. This became the Lebow Company's 20th Century Rosetta Stone that finally cracked the code to the secrets of unlocking high performance that were embedded in the previously undecipherable 17 million worldwide surveys that the original research missed.

Under the scrutiny of this new lens, the Lebow research group discovered that it was Values, not job satisfaction issues, which resided at the core between performance and what managers and workers were really looking for. Lebow's research suggested that there were eight values that all people respected throughout the world regardless of race, religion, nationality, industry, gender, educational level, or organizational status. Furthermore, the Lebow research group concluded: "that these eight Shared Values...represent the major factors that contribute not only to job satisfaction and employee morale, but to an organization's performance, competitiveness, speed to change, innovation at every level, willingness to learn new things, and overall operational success. [That] this was the universal Cultural Return On Investment (ROI) linking people to performance."

While the author does not mention exactly how he came to this revolutionary conclusion, he claims that the correlation between organizational performance and these Shared Values has been tested and validated with over 2,300 organizational sites. These universal Shared Values which Lebow calls The Eight Principles of the Heroic Environment(R) are as follows:

1. Treat others with uncompromising truth.

2. Lavish trust on your associates.

3. Mentor unselfishly (and be open to mentoring from anyone).

4. Be receptive to new ideas, regardless of their origin.

5. Take personal risks for the organization's sake.

6. Give credit where it's due.

7. Do not touch dishonest dollars. (Be honest and ethical in all matters).

8. Put the interests of others before your own.

So that's the Big secret? Sounds like the everyday sage advice that a Corporate Yoda would give to his executive team of Jedi knights. Admittedly, this is something we all know and have heard before. They are timeless principles - psychic energy patterns memorialized in the collective unconscious - embedded in human experience itself. But how many of us actually practice these principles?

What makes this work significant is not the list of values which are bandied about at boardroom meetings and showcased on fancy plaques, but the Process ("acting Heroically is a process") that the Lebow research group has engineered in implementing these Shared Values company-wide through stories, examples, illustrations, charts, graphs, ways of communication, and sequential steps to follow. Lebow provides readers with practical tools they can use to actually practice these principles in transforming their corporate culture into a heroic environment.

So what does a 'heroic environment' look like? Lebow gives us a model, a vision, to look forward to: "Imagine what would happen in a work environment if people were given the freedom to act the way they really wanted to act - with courage, creativity, and independence from fear of criticism, or worse. And when people are respected and appreciated, they want to contribute even more, to rise to their true potential. I call that kind of place - a place where people act heroically - a Heroic Environment."

I was skeptical at first with this rather rosy picture - feeling that employees given too much freedom would slack-off or go into their own little dream-world. But after finishing the book, I felt Lebow had pulled it off, in terms of providing tools that managers, employees, and consultants can use in transforming corporate culture for the better. After all, people don't get up in the morning wanting to fail; they want to feel significant - knowing they've done a job well-done.

One of the main tenets of the book is that the traditional corporate approach of solving problems from the top down is the kiss-of-death. Frontline workers need to be given autonomy, responsibility, and accountability to solve problems themselves, letting the customer's needs, rather than the company's policies, drive each transaction. To accomplish this, 'only hire people you trust, but once you've hired them, trust them.' Management's role is simply to encourage people on the frontlines to experiment and explore new ideas on their own. The best way to manage is to let go and let great, not stepping in to fix problems or criticizing, but to examine the breakdown of the workflow and empowering frontline workers to make their own decisions and changes by providing them with the necessary resources.

According to Lebow, this is the only way to bring back respect to the phrase, "Made in America." He recounts how Toyota's plant workers average 50 changes every two and a half shifts, which would give most American managers a nosebleed. In America, Lebow states, fixing problems is management's job! In contrast, by empowering its frontline people to experiment, fix problems, and make continual proactive changes without fear of failure, Toyota is now financially worth more than Ford, General Motors, and Chrysler-Mercedes all put together. To put things in perspective, Lebow goes on to point out that it took Ford about nine months to make a change to their production line, while it only took Toyota three and one-half hours!

Overall, A Journey into the Heroic Environment, accomplishes its main purpose in serving as a guide to creating a Freedom-Based work environment built on Shared Values. This is not an academic book or scholarly read, nor is it a scientific journal. Use the information and The Personal Work Style Assessment^(TM) (included in the book) to formulate your own hypotheses and come up with your own conclusions. The book itself, from start-to-finish, can be considered a case study in corporate transformation told in the form of a business story with a chance meeting between John, a disgruntled assistant plant manager of a telecommunications company, and Kip, a mysterious, senior executive mentor figure. The book is simple in its approach, but not simplistic; easy-to-read, but certainly not easy to implement. I highly recommend this book as a path to a rewarding journey that will open up the soul to a brave new heroic world.


About The Author: Shop Amazon - Top Gift Ideas
Sharif Khan http://www.sharifkhan.blogspot.com is a copywriter and communications specialist, inspirational keynote speaker, and author of the leadership bestseller, "Psychology of the Hero Soul." http://www.herosoul.com He publishes his monthly Hero Soul ezine for cutting-edge advice on success, leadership, and personal growth. To contact Sharif Khan about his business writing, consulting, or motivational speaking services, call 416-417-1259.

VOTE ON THIS ARTICLE
Needs Work >> 0 - 1 - 2 - 3 - 4 - 5 << Excellent Article

Tell our authors what you think about their article.



Top-Level Category: Business Offline Articles

10 Most Recent Articles Written by Sharif Khan

Obama Leadership: 8 Ways to Lead in the 21st Century
Written by: Sharif Khan | Distributed: 2009-03-03 | Word Count: 884 | Page Views: 3628 | Votes: 18 | Rating: 2.61
Leadership lessons from Obama style leadership with 8 tips for leading in the new world economy.

Shower People with Love: A True Inspirational Story
Written by: Sharif Khan | Distributed: 2008-06-11 | Word Count: 725 | Page Views: 4519 | Votes: 15 | Rating: 2.00
A true inspirational story about the loss of a brother, his brave battle against cancer, and his powerful message of love.

Effective Business Writing Tips for Professionals
Written by: Sharif Khan | Distributed: 2007-11-07 | Word Count: 974 | Page Views: 4409 | Votes: 21 | Rating: 2.19
Learn the art of effective business writing to help increase sales, improve business communications, win business proposals, generate new business leads, and develop better business letter writing and report writing skills.

Law of Success: Part III
Written by: Sharif Khan | Distributed: 2007-07-19 | Word Count: 1508 | Page Views: 3429 | Votes: 11 | Rating: 2.73
Learn the Success Secrets of over 500 of the world's greatest achievers in this special three part educational series commemorating the work of Napoleon Hill's classic bestseller, 'Law of Success.'

Law of Success: Part II
Written by: Sharif Khan | Distributed: 2007-07-18 | Word Count: 1856 | Page Views: 3929 | Votes: 10 | Rating: 3.40
Learn the Success Secrets of over 500 of the world's greatest achievers in this special three part educational series commemorating the work of Napoleon Hill's classic bestseller, 'Law of Success.'

Law of Success: Part I
Written by: Sharif Khan | Distributed: 2007-07-17 | Word Count: 1173 | Page Views: 3419 | Votes: 18 | Rating: 3.44
Learn the Success Secrets of over 500 of the world's greatest achievers in this special three part educational series commemorating the work of Napoleon Hill's classic bestseller, 'Law of Success.'

Secret Success Strategy
Written by: Sharif Khan | Distributed: 2007-03-07 | Word Count: 508 | Page Views: 2666 | Votes: 13 | Rating: 2.31
Success maker formula, success strategy, for achieving goals and living victoriously.

Leadership Skill: What is Your LQ: Leadership Quotient?
Written by: Sharif Khan | Distributed: 2007-02-14 | Word Count: 1109 | Page Views: 4408 | Votes: 18 | Rating: 2.94
Determine your leadership skill in 15 minutes by taking this quick Leadership Quotient self-evaluation for effective leadership development in any area of your life:

Stranger Than Fiction
Written by: Sharif Khan | Distributed: 2007-02-13 | Word Count: 854 | Page Views: 3169 | Votes: 14 | Rating: 3.07
Inspirational movie review exploring the film Stranger Than Fiction and the important questions it raises in how we live our lives.

Focusing: A Jungle Captive's Lesson in Dreams Come True
Written by: Sharif Khan | Distributed: 2007-02-13 | Word Count: 762 | Page Views: 2774 | Votes: 9 | Rating: 2.78
The Art of Focusing: How an orchid collector who was kidnapped and held hostage for nine months in the South American Jungle realized his dream of creating a world garden using the law of attraction and the power of focus.

All of Author's Articles on this site:

Most Recent "Business Offline" Articles

How To Build a Strong and Powerful Business During a Recession
Written by: Trey McMartin | Distributed: 2011-11-10 | Word Count: 987 | Page Views: 4513 | Votes: 5 | Rating: 1.00
During a recession, most business owners pull the reins on advertising budgets, fearful of what tomorrow might bring... Those who remain fearful have forgotten what made them the success they are today... They have forgotten that they have a God-given talent to overcome the incredible obstacles in their paths.

SEO Lessons from Local Businesses
Written by: Trey McMartin | Distributed: 2011-11-09 | Word Count: 945 | Page Views: 4676 | Votes: 4 | Rating: 0.25
More than once in the six years that I have been providing SEO services for websites, I have had the opportunity to discuss with individual business owners their search engine optimization needs. Now and again, I run across an individual business owner who is quick to say that SEO is absolutely worthless. When confronted with such an absolute statement, I like to press for details. It has been my experience that people who speak in negative absolutes will have a horror story to share.

Where Will FDA Target Next? What IVD Manufacturers Should Know Before Their Next FDA Audit
Written by: Norm Howe | Distributed: 2011-09-12 | Word Count: 706 | Page Views: 537
Medical device manufacturers are always interested in knowing what FDA's next area of focus will be. Well, if you're an In Vitro Diagnostic manufacturer you might review your measurement systems.

Online Fax - 10 Reasons To Get An Online Fax Service
Written by: Titus Hoskins | Distributed: 2011-09-12 | Word Count: 560 | Page Views: 542
Online faxing is the new more modern way to fax. If you or your company is not using an online fax service, here are 10 good reasons why you should get it.

Best Effort Essential for the Job Interview
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-30 | Word Count: 676 | Page Views: 632
Interviewing will determine if you are the right person for the job. These tips will help you make the job interview a success.

Go Green With Your Career Search
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-28 | Word Count: 636 | Page Views: 3307 | Votes: 3 | Rating: 0.33
Many of the qualities of green living, like recycling and sustainability, can apply to a career search, even if the career is not directly associated with green industries.

ReCareer in the Second-half of Life
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-26 | Word Count: 525 | Page Views: 3477 | Votes: 4 | Rating: 1.50
Many of us worked the first half of our life to "fit" the job description. ReCareering is about finding the right fit, being selective, being creative, being fulfilled and being intentional about how you spend your time.

Up in the Air
Written by: Barbara Wulf MS, ACC, CPCC | Distributed: 2011-07-24 | Word Count: 678 | Page Views: 598
When looking for work or changing careers, go beyond researching on the internet and reading articles. Find out how you can learn from the art of listening and having a conversation.

Salon and Spa Owners: Which Monk Are You?
Written by: Dan Lok | Distributed: 2011-07-05 | Word Count: 477 | Page Views: 4002 | Votes: 6 | Rating: 1.00
Too many salon and spa owners are carrying around a lot hurts, regrets, guilt, past failures and fears about the future. But no one is forcing you to carry these emotional rocks, so put that sack down!

The Single Most Profitable Day You Spend on Your Spa or Salon!
Written by: Dan Lok | Distributed: 2011-06-30 | Word Count: 470 | Page Views: 4366 | Votes: 4 | Rating: 0.25
Salon and spa owners need to combine their marketing plan with marketing systems. A marketing calendar plans out strategies for a year, and is instrumental to the success of your spa or salon.

Most Viewed "Business Offline" Articles

How To Write A 300 Page Book In Four Months
Written by: Mark Silver | Distributed: 2008-07-15 | Word Count: 821 | Page Views: 38949 | Votes: 7 | Rating: 1.57
There's a lot of hoopla about becoming an author of your very own business book. The promise of fame and fortune is very alluring. Yet your book remains perpetually 'about to be' written. Meanwhile your business has ground to a halt. Hmmm... might there be a better way to get a book written?

The Best Marketing Book I've Ever Read (You'll Be Surprised)
Written by: Judy Murdoch | Distributed: 2007-05-09 | Word Count: 1522 | Page Views: 35952 | Votes: 16 | Rating: 3.38
From time to time someone asks me to recommend marketing books. Here's one of my favorite marketing books that always surprises people. Curious? Read on.

The Bizarre History Of The HOLLYWOOD Sign
Written by: Morris Timlen | Distributed: 2008-11-05 | Word Count: 1211 | Page Views: 33398 | Votes: 29 | Rating: 2.76
The most famous sign in the history of mankind is the one that graces the side of the hill above Hollywood, California. As famous a landmark as the Christ the Redeemer statue in Rio De Janeiro, the Eiffel Tower in Paris France, the Great Pyramid of Giza in Egypt, The Church of the Savior on Blood in Saint Petersburg Russia, and the Statue Of Liberty in New York City, the Hollywood sign is known around the world as the symbol of the American movie industry.

What Does It Take To Be A Successful Salesman?
Written by: Casey Moher | Distributed: 2008-08-05 | Word Count: 930 | Page Views: 25943 | Votes: 83 | Rating: 3.20
In the course of my average workweek, I meet people who tell me that they have no sales experience, and very literally, many will tell me that they could not sell if their lives depended on it. Do you fit into this mold? Do you seriously believe that you can sell me on the idea that you cannot sell things?

The Future of the Office Photocopier Industry
Written by: Jennifer Robinson | Distributed: 2010-07-29 | Word Count: 635 | Page Views: 14425 | Votes: 38 | Rating: 2.03
Since Xerox first invented and sold the first commercial photocopy machine companies and organisations have paid for use of the machine on a cost per copy basis. This has traditionally included full maintainance and toner supplied under a service agreement. In-fact the office photocopier is unique in the fact its one of the only pieces of equipment that comes without a warranty from new. But photocopier expert Online Connect UK claim all that is about to change.

Never Write A 'Thank You' Letter Again
Written by: Perry Maisin | Distributed: 2008-08-12 | Word Count: 971 | Page Views: 13620 | Votes: 21 | Rating: 2.19
When I was in graduate school, I had a friend who interviewed at fortune 500 companies and succeeded at landing a great job. One day, I saw him sitting in the student union with a stack of cards. The cards said 'thank you'. He opened each card and signed his name. The inside of the card was blank. I asked him what he was doing and he told me that it was important to send a 'thank you' to every person you interviewed with. He believed that that was the difference between getting the job and being passed over.

Selecting Between a 401(k) And 403(b) For a Nonprofit
Written by: Daniel Lamaute | Distributed: 2007-10-11 | Word Count: 333 | Page Views: 13276 | Votes: 21 | Rating: 2.38
Newly released IRS regulations impose several new requirements and fiduciary responsibilities on employers with 403(b) plans. While the regulations generally don't take effect until January 1, 2009, there are some provisions that apply sooner.

Conducting Effective Career Aspiration Discussions with Employees
Written by: Andria L. Corso | Distributed: 2010-03-10 | Word Count: 690 | Page Views: 12009 | Votes: 11 | Rating: 1.36
Enhance your talent management and development programs through conducting career aspiration discussions with your employees. Find out where they want to grow their career to determine if it matches your business needs. This will enable you to differentiate your employee development to grow the future leaders of your company.

Top Ten Personal Habits
Written by: Laurel Vespi | Distributed: 2009-09-08 | Word Count: 427 | Page Views: 11854 | Votes: 11 | Rating: 2.18
Successful people have a regular routine of daily or weekly habits that reinforce the things that are most important to them. By practicing a set of personal success habits, they maintain a positive outlook, keep focused on their priorities, have more energy, and a greater sense of satisfaction with life.

Pitch A No-Hitter With Baseball-Themed Flower Gifts
Written by: Wesley Berry, AAF | Distributed: 2007-12-25 | Word Count: 413 | Page Views: 10475 | Votes: 20 | Rating: 1.60
Want to send a gift to the baseball fan in your life that's sure to knock one out of the park? Send flowers with a baseball theme! Everyone loves flowers and when you personalize them to include the recipient's favorite hobbies, like baseball, they're sure to make an even greater impression.

Highest Ranked "Business Offline" Articles

Equal Opportunity Pizza Ordering
Written by: Rudy Vener | Distributed: 2007-10-19 | Word Count: 629 | Page Views: 4187 | Votes: 9 | Rating: 3.89
With online ordering, your menu and restaurant suddenly become accessible to both the deaf and blind customers in your community.

Why Businesses Need Receivable Factoring In Cash Flow Management
Written by: Toby Seibert | Distributed: 2007-08-08 | Word Count: 866 | Page Views: 4881 | Votes: 6 | Rating: 3.83
In today's business environment, many businesses need to fine-tune the process of getting paid on invoices, in order to improve their cash on hand. Improving cash flow can be an ongoing challenge for businesses of all sizes, and it is an issue that must be addressed to ensure the long-term viability of the business.

Whose Restaurant Can You Find Online?
Written by: Rudy Vener | Distributed: 2007-07-09 | Word Count: 640 | Page Views: 3873 | Votes: 6 | Rating: 3.67
What is so significant about Pizza Hut's latest TV commercial?

Business School for Non-Business Minds: Got a NAICS Number?
Written by: Melissa Mashtonio | Distributed: 2008-04-15 | Word Count: 423 | Page Views: 4128 | Votes: 6 | Rating: 3.67
I’m a journalist. I spent a lot of my career in the news business. As my career has progressed, I’ve spent time at small and large companies, and I have sat through dozens of business meetings wondering what the heck the “money” people are talking about. They used acronyms as if they were a foreign language.

The Problem With Swiping Sales Copy
Written by: Scott Bywater | Distributed: 2009-12-03 | Word Count: 480 | Page Views: 3681 | Votes: 6 | Rating: 3.67
This is what people miss when they try to simply "swipe" sales copy from another advertisement.

Lone Wolf --- Lead Wolf: The Evolution of Leadership
Written by: Rick Johnson | Distributed: 2006-07-20 | Word Count: 1826 | Page Views: 3347 | Votes: 18 | Rating: 3.61
Family owned organizations, both small and large, with succession issues, family preparation and second and third generation leadership issues have been subjected to the evolution of leadership. These organizations are often founded by an aggressive, highly talented entrepreneur. Many of the principles of leadership that helped build the success that the organization enjoyed in the past is not the type of leadership that will maintain that success through generations of ownership.

Eliminate Business Cash Flow Shortages Once And For All
Written by: Toby Seibert | Distributed: 2007-08-10 | Word Count: 636 | Page Views: 2847 | Votes: 5 | Rating: 3.60
When someone owns a small business, there are a million things to take care of, and one can't afford to worry about attaining capital for financing the growth of the business. When a company is facing the problem of not having a credit rating that will support bank loans, the company should look into learning more about accounts receivable financing.

Why 'Closing' Is Not The Most Important Part Of Making A Sale
Written by: Scott Bywater | Distributed: 2006-08-29 | Word Count: 553 | Page Views: 4709 | Votes: 24 | Rating: 3.54
If you ever thought that 'closing' was the single most important key to sales success, then pay close attention, because what I'm about to share may surprise you. Let me explain:

What Makes You So Great?
Written by: Judy Murdoch | Distributed: 2006-10-04 | Word Count: 640 | Page Views: 2831 | Votes: 15 | Rating: 3.53
The other day I was discussing marketing options with a client and she said something that shocked me. I was shocked because this client founded and runs an extremely successful consulting practice and works with an elite roster of Fortune 100 companies.

How to Build a Really Great Business? (Super Success Secrets from a Legendary Business Master)
Written by: Chet Holmes | Distributed: 2007-01-15 | Word Count: 1523 | Page Views: 4316 | Votes: 8 | Rating: 3.50
Times are tough. The economy is in a constant state of upheaval. Is your company doing better than most? Are you placing greater emphasis on pure performance?











Download an eBook today
 
Directory Navigation
Locate By Category:

ALL Categories
Arts & Crafts
Arts & Entertainment
Automotive
Business - Offline
Business - Online
Career
Computers
Education
Family
Finance
Food & Drink
Health & Wellness
Home & Garden
Humor
Internet
Nature & Pets
Real Estate
Religion
Self Improvement
Shopping
Society
Sports & Recreation
Technology
Travel & Leisure
Uncategorized
World Events
Writing & Speaking

Change Number of Results:
50 - 100 - 200 - 500
Article Reprint Rights
Creative Commons License

This work is
licensed under a
Creative Commons
License


You are not required to show the creative commons license notice when you reprint this work.
Article Statistics
Word Count: 1294

Total Views: 3940

Article Rating: 2.50 of 5
Votes Cast: 12

More Articles By Author:



Last Distribution Date:
2007-03-21 10:00:00

Internal ID: #4515





All Articles are Copyright © 2001-2019 of the Defined Authors.

All other material and images on this site are:
Copyright © 2001-2019, ThePhantomWriters.com