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Hidden Cost of Multitasking
Copyright © 2005, Mary Ellen Warner , All Rights Reserved
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Busy! Busy! Busy! Everyone is busy! What is the solution? Many
people believe that multitasking is the answer. I agree, if you
are a computer. Computers are masters of multitasking.
What is multitasking? It is the ability to execute more than one
task at the same time, a task being a program. We are talking
computers here folks.
The computer switches from one program to another so quickly that
it gives the appearance of executing all of the programs at the
same time. The key word is, of course, appearance.
Unfortunately, many people use the theory of multitasking to
arrange their lives. I frequently encounter people who believe
that they are capable of performing several tasks at the same
time. They aren't! Multitasking has become the problem.
Consider the cost you will experience, in both your personal and
professional lives, when multitasking and attempting to
communicate.
How many mistakes have you made because you didn't really hear
what the other person was telling you? If the person is a client
or a prospect, this can be very costly. If the person is your
spouse or significant other, it can be even more costly!
Multitasking is a barrier to effective communication. It is
necessary to focus, especially when you are listening. Because I
have a profound hearing loss, I know that I have to pay attention
to the person who is speaking. I am a better listener because I
am hard of hearing.
Since I cannot hear you if your back is turned to me, I believe
you cannot hear me. If you turn away, to shuffle your papers or
look around at other people, I stop talking. Do you know how many
times people have said, "go on ... keep talking... I am
listening".
No you are not! I don't usually say that our loud -- but I do
think it. Are your clients in the same position? It is not
possible to engage in meaningful conversation with the person in
front of you, to answer the phone, and to interact with other
people in the near vicinity. However, how many try to do that in
their office every day?
What is the solution? You must determine what is essential. You
must focus on what is important. You must do one task at a time.
Remember, the computer is able to switch from one program to
another so quickly that is gives the appearance of executing all
of the programs at the same time. You are not a computer.
Recognize the cost you will experience, in both your personal
and professional lives, when multitasking and attempting to
communicate.
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Writer's Resource Box:
Mary Ellen Warner, MSA, DTM is a speaker, author and
coach who works with people to overcome barriers to
effective communication. Learn more about Mary Ellen
at http://www.marbilwarner.com or contact her at
maryellen@marbilwarner.com.
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