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Richard D. Bailey of Client By Design, invites you to reprint this article in your print publication, ezine, or on your website. This is a Free-Reprint article. The only requirements for publishing this article are:

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    Thank you for adhering to these four very simple rules.
    11 Reasons Why More Web Site Traffic Isn't Always Equal To More Sales!
    Copyright 2003, Richard D. Bailey

    If  you  are  a newcomer to the world of Internet business,
    you  may have already learned that it's just not that easy
    to  make  a  sale, regardless of how many visitors land at
    your  site. Even with the best search engine marketing and
    professional  online  and  print  advertising you might be
    confounded  by  the  fact  that your sales are not getting
    anywhere,  and  for some reason you just can't seem to get
    your feet off the ground.
    
    Well,  you're  not  alone. There are thousands of web sites
    and businesses on the net, some getting thousands of visits
    to their web sites every month and many of them have yet to
    sell  a  product  or service. Vendors of both physical and
    digital  products  face this problem on a daily basis. The
    cause of the problem can be attributed to several possible
    reasons-all  of  which you have to consider when analyzing
    your   own  situation  and  before  launching  your  next
    marketing/advertising  campaign  or  before  blaming  the
    company that sold you that million guaranteed visits.
    
    Any item or combination of  items below might be affecting
    your chance of sales success.
    
    Here are my top 11 reasons:
    
    1. Your web site can't be found in more ways than one: It
    is  imperative  that  you market and promote your web site
    both  on and off the Internet. Try every ethical technique
    available   to   you:  Search  engine  promotion,  banner
    advertising, pop-under advertising, newsletters, print and
    online magazine ads, word of mouth, etc. Just don't resort
    to  using SP*AM (unsolicited email). And be sure that your
    pages  work. It really hurts to spend money on advertising
    only to find out that your site was down or your pages were
    dead during an important campaign.
    
    2. Your  web  site  looks  unprofessional and detracts from
    your credibility: Ask yourself, the question. “Would I buy
    from  a  site that looks like mine?” If you hear the words
    “liar, liar” continually echoed in your head as you answer
    “sure  I  would!”  then it's time to get a second or third
    opinion.  Web  site  visitors  will often flee from a site
    selling great products, simply because of the way it looks.
    If you don't want to spend money on web design, try looking
    up  “web site templates” using search engines and see what
    you  can  find.  These templates will allow you to plug in
    your  content and basically get a professional looking web
    site for a lot less than you might imagine.
    
    3. Your  product/service has little appeal: If visitors are
    not  interested  in  what  you're  selling,  you  can pump
    hundreds  or even thousands of dollars and countless hours
    into advertising and it won't make any difference. In other
    words,  maybe that glow in the dark camouflage suit wasn't
    such a great idea.
    
    4. You're   targeting   the   wrong   audience:   If  your
    product/service  is  ideal  for  a certain type of person,
    region or interest group, don't ignore this fact and waste
    time  and  money  promoting outside of this focus area. In
    other  words,  try focusing your advertising on a targeted
    audience.  If  you're  selling  automotive products, don't
    advertise  to computer enthusiasts unless you're selling a
    car computer. Instead figure out where automotive customers
    shop  and  what  sites  they like to visit and then try to
    focus your advertising on those destinations instead.
    
    5. Your  product/service  is  too expensive for your target
    audience: If visitors can't afford or don't want to afford
    what  your  selling,  maybe you need to target a different
    audience.  Don't  try  to  sell expensive perfumes (Eau De
    Mortgage) to an audience looking for discount 99 cent store
    products.
    
    6. Your    product    service    is   too   cheap:   Some
    products/services  don't  cost  enough.  Think  “perceived
    value”  and price your products/services for what they are
    worth. A great product can be scarred for life, if visitors
    perceive it as too cheap to be of quality. Try raising your
    prices/fees  and see what happens, you might be pleasantly
    surprised.
    
    7. Your product is free so why should anyone
    pay  for  it:  Many  great downloadable products have been
    created as free trial versions with just one problem, they
    are  full  working  versions  with  no  real  incentive to
    upgrade. Most people ignore the so called “nag screens” and
    continue  to  use  these  products  for years without ever
    realizing  that they are violating the developers license.
    Give  the  user  a  reason  to upgrade. Maybe by disabling
    features  that  are  critical  to  the  operation  of your
    product, but won't prevent the user from experiencing your
    products  value.  When they upgrade (pay) they get all the
    features turned on.
    
    8. Visitors  can't  figure out how to place an order: It is
    surprising as to how many web sites are-not order friendly.
    Some web masters spend time and money developing fancy web
    sites with flashy graphics and animation only to forget the
    most  important  reason  for  their site's existence. They
    forget  to  invite  and make it easy for visitors to place
    orders.  I  recently  visited a site with great enthusiasm
    after getting an email announcement. It was the “must have
    product” for Internet Marketing. Problem is that there was
    no order button!
    
    9. Your  order  buttons, links or contact forms don't work:
    Test your order pages and contact forms. Be sure that they
    are  not  broken links and be sure that your contact forms
    work  by  sending yourself a test message and by placing a
    test order or two. Believe me, even seasoned marketers make
    this mistake.
    
    10.  Your  order  process  is  too painful: Try to place an
    order  yourself.  Click on one of your order buttons/links
    and experience the process. If they (order pages) load too
    slowly  or  the  process  is  too  painful,  you will lose
    potential  customers.  This sales losing process is called
    “abandonment”  by  the  industry  and  affects many online
    businesses  where  visitors  wanting  to  become customers
    suddenly abandon their order in mid-process to do something
    else.
    
    11. You  have  unrealistic  expectations and need to take a
    scientific approach to advertising: Don't buy a 100,000 web
    site  visitors  package  and then expect 100,000 sales. It
    won't  happen unless there was no oxygen left on earth and
    you  just so happen to be selling Oxygen. There are proven
    formulas that can help you estimate (at best) the amount of
    sales  that can be achieved by driving a certain amount of
    traffic to your site.
    
    Use  this  simple formula to estimate how many visitors you
    need to meet your sales/sign-up goals.
    
    A). Figure out your conversion rate: A conversion is = to a
    visitor that becomes a customer or a sign-up.  A conversion
    rate  is defined as the number of actual sales or sign-ups
    divided  by the number of site visitors in a given period.
    For  example  two  sales  per  100  visitors  =  2% or a .02
    conversion rate per 100 visitors.
    
    So  take  a  good  look  at your recent sales and number of
    visits  to your product/service web page. This can be done
    by taking a look at your web site's statistics. If you make
    one  sale  per  100  visitors  to  your site then you have a
    conversion  rate  of  1%.  This  number,  by  the  way, is
    considered  by  many  average marketers to be difficult to
    achieve  and  rightly  so. Many web sites, lacking million
    dollar  budgets,  are  happy  to  get  a tenth (.001) of a
    percent.  Still,  anything is possible. We are using 1% in
    this  calculation to make the example easier to understand
    (the industry average is said to be 1% to 2%)
    
    B).   Figure   out   how   many  sales/sign-ups  you  want
    (quantity--not  dollar  value)
    
    C).  Once you have this
    info, plug your numbers into the equation below.
    
    Number  of  Visitors = Desired Number of Sales / Conversion
    Rate (in decimal)
    
    So as an example: To sell 200 items at a conversion rate of
    1%
    
    Number of visitors = 200/.01 (200 divided by .01)
    
    The minimum number of visitors required = 20,000
    
    Therefore,   you  would  need  at  least  20,000  visitors
    (minimum)  to get 200 sales, assuming that you can convert
    your  visitors  with  a  hot  offer! The "right words" can
    convert  the "right visitors" into paid customers. Just as
    easily  as the wrong words can turn them away. Sometimes a
    single  word  can make a difference. If you can raise your
    conversion rate by applying the ideas in this article, you
    can also reduce your cost of Customer Acquisition.
    
    The information above is certainly not exhaustive, I'm sure
    that  there  are other reasons that I did not list in this
    article.  Regardless,  if taken seriously, the information
    contained  herein will help boost your sales and sign-ups.
    Just  remember  this  final  thought.  “Sales  are  never
    guaranteed…  no one can guarantee that a customer will put
    funds  into  your bank account” You can, however, increase
    your  probability of success by becoming informed and then
    taking positive action.

    © 2003 Richard D. Bailey - Client By Design. About the author: Richard Bailey is an Internet marketer and entrepreneur with over 8 years of Internet selling and marketing experience. His coaching and consulting company, Client By Design, LLC develops methods and technology to attract customers. http://www.clientbydesign.com. Phone: 914-206-4477



    This article was originally written: December, 2003


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